You did not purchase an Alienware chassis filled with retail hardware. You purchased an OEM (original equipment manufacturer) PC filled with OEM parts. Dell has always used OEM customized hardware (CPU, video card, memory) purchased from the manufacturer to meet our conservative restrictions for system BIOS, video BIOS, chipset, drivers, etc.
No, there will not be a re-classification of the Aurora R10 creating an Aurora R10 R2.
The online Aurora R10 Setup and Specifications PDF always listed the Chipset as B550A. Conjecture, I think the user on YouTube tried to install the non-tested/non-validated retail AMD R5-5600X on the 1st motherboard. But even if it was the 2nd motherboard, it was still a retail CPU, so unknown by Dell if it would work.
I have a 3700X in my R10. It's not listed as an OEM CPU, so I have a retail CPU? 3700X is not listed in the list you provided of OEM CPU's?
Are you saying that If I buy another R10 that comes with a Ryzen 5800 CPU in it, I can pull it out and put it in my R10 board with AGESA version 1.0.0.6 and it will work?
But if I purchase a 5800 processor in a retail box and put it in my R10, it will not work because somehow the AMD processors used by Dell are different than the retail processors produced by AMD and not compatible with each other?
I have never heard of AMD or Intel producing OEM and retail version of the same processor and model # that are incompatible with each other. The OEM typically come with no heat sinks.
I have a 3700X in my R10. It's not listed as an OEM CPU, so I have a retail CPU? 3700X is not listed in the list you provided of OEM CPU's? * Apologies for worrying you! I found another internal tool which gave me more data. I have updated the list above. You do have the OEM CPU. Correct, there are TWO Aurora R10 motherboards, both using the B550A PCHB. Both sharing the same BIOS. They even have one CPU that works on both.
Are you saying that If I buy another R10 that comes with a Ryzen 5800 CPU in it, I can pull it out and put it in my R10 board with AGESA version 1.0.0.6 and it will work? * I never said that and would not speculate. See the list above.
But if I purchase a 5800 processor in a retail box and put it in my R10, it will not work because somehow the AMD processors used by Dell are different than the retail processors produced by AMD and not compatible with each other? * We cannot know if it will work or not, because retail CPU are not on our tested list.
The ones sold with Ryzen 3000 series use a different motherboard part # that is not compatible and does not support Ryzen 5000 CPU's. There's currently no way to upgrade and include support for it on those older R10 boards.
For Ryzen 5000 you need to purchase an R10 that was configured at the factory with a Ryzen 5000 CPU.
It is unknown if the R10 that supports Ryzen 5000 is backwards compatible with Ryzen 3000. (No user has reported on this, likely because there's no point in changing a Ryzen 5000 CPU with a Ryzen 3000 CPU.)
I’m running into the same problem. My issue is that I contacted Dell customer service and they assured me that my R10 with a 3700x processor could be upgraded to the Ryzen 5000 series. So I bought one from Best Buy and it didn’t work. Updated BIOS and various drivers. I returned it and ordered a new one and the second one didn’t work as well. I’m frustrated because the advertising as well as the customer service from Dell say it’s possible but it is not. Currently listening to my upgraded R10 fans spinning with a black screen. Thanks Dell!
DELL-Chris M
Community Manager
•
56.9K Posts
0
March 30th, 2021 06:00
Vanadiel,
It is live now. FYI - R10 owner failed CPU upgrade from 3700x to newer 5600x
You did not purchase an Alienware chassis filled with retail hardware. You purchased an OEM (original equipment manufacturer) PC filled with OEM parts. Dell has always used OEM customized hardware (CPU, video card, memory) purchased from the manufacturer to meet our conservative restrictions for system BIOS, video BIOS, chipset, drivers, etc.
No, there will not be a re-classification of the Aurora R10 creating an Aurora R10 R2.
Aurora R10 motherboard NWN7M pegatron 69M10HT00B01 released on December 9, 2019 supports these OEM CPU =
* HXPR2 AMD R5-3500, 6C, 65W
V7JDD AMD R5-3600, 6C, 65W
2HCV8 AMD R5-3600X, 6C, 95W
VF3FD AMD R5-3600XT, 6C, 95W
XNKFV AMD R7-3700X, 8C, 65W
4GX0G AMD R7-3800X, 8C, 105W
VJ84G AMD R7-3800XT, 8C, 105W
CHMWG AMD R9-3900, 12C, 65W
6KJC4 AMD R9-3900X, 12C, 105W
2F53D AMD R9-3900XT, 12C, 105W
1MHH5 AMD R9-3950X, 16C, 105W
Aurora R10 motherboard TYR0X pegatron 69M10HT20A01 released on January 11, 2021 supports these OEM CPU =
* HXPR2 AMD R5-3500, 6C, 65W
VVDNW AMD R5-5600X, 6C, 65W
NTMXC AMD R7-5800, 8C, 65W
P0M7X AMD R7-5800X, 8C, 105W
MCW0T AMD R9-5900, 12C, 65W
KGKW8 AMD R9-5900X, 12C, 105W
MMX5C AMD R9-5950X, 16C, 105W
The online Aurora R10 Setup and Specifications PDF always listed the Chipset as B550A. Conjecture, I think the user on YouTube tried to install the non-tested/non-validated retail AMD R5-5600X on the 1st motherboard. But even if it was the 2nd motherboard, it was still a retail CPU, so unknown by Dell if it would work.
Vanadiel
6 Professor
•
7.1K Posts
0
March 30th, 2021 09:00
You made me more confused than ever now, lol.
I have a 3700X in my R10. It's not listed as an OEM CPU, so I have a retail CPU? 3700X is not listed in the list you provided of OEM CPU's?
Are you saying that If I buy another R10 that comes with a Ryzen 5800 CPU in it, I can pull it out and put it in my R10 board with AGESA version 1.0.0.6 and it will work?
But if I purchase a 5800 processor in a retail box and put it in my R10, it will not work because somehow the AMD processors used by Dell are different than the retail processors produced by AMD and not compatible with each other?
I have never heard of AMD or Intel producing OEM and retail version of the same processor and model # that are incompatible with each other. The OEM typically come with no heat sinks.
DELL-Chris M
Community Manager
•
56.9K Posts
0
March 30th, 2021 12:00
I have a 3700X in my R10. It's not listed as an OEM CPU, so I have a retail CPU? 3700X is not listed in the list you provided of OEM CPU's?
* Apologies for worrying you! I found another internal tool which gave me more data. I have updated the list above. You do have the OEM CPU. Correct, there are TWO Aurora R10 motherboards, both using the B550A PCHB. Both sharing the same BIOS. They even have one CPU that works on both.
Are you saying that If I buy another R10 that comes with a Ryzen 5800 CPU in it, I can pull it out and put it in my R10 board with AGESA version 1.0.0.6 and it will work?
* I never said that and would not speculate. See the list above.
But if I purchase a 5800 processor in a retail box and put it in my R10, it will not work because somehow the AMD processors used by Dell are different than the retail processors produced by AMD and not compatible with each other?
* We cannot know if it will work or not, because retail CPU are not on our tested list.
Vanadiel
6 Professor
•
7.1K Posts
0
May 4th, 2021 19:00
The ones sold with Ryzen 3000 series use a different motherboard part # that is not compatible and does not support Ryzen 5000 CPU's. There's currently no way to upgrade and include support for it on those older R10 boards.
For Ryzen 5000 you need to purchase an R10 that was configured at the factory with a Ryzen 5000 CPU.
It is unknown if the R10 that supports Ryzen 5000 is backwards compatible with Ryzen 3000. (No user has reported on this, likely because there's no point in changing a Ryzen 5000 CPU with a Ryzen 3000 CPU.)
ToeMonies
1 Message
0
May 4th, 2021 19:00
I’m running into the same problem. My issue is that I contacted Dell customer service and they assured me that my R10 with a 3700x processor could be upgraded to the Ryzen 5000 series. So I bought one from Best Buy and it didn’t work. Updated BIOS and various drivers. I returned it and ordered a new one and the second one didn’t work as well. I’m frustrated because the advertising as well as the customer service from Dell say it’s possible but it is not. Currently listening to my upgraded R10 fans spinning with a black screen. Thanks Dell!