That error could be caused by a driver problem or a video card hardware problem. This MS page may help and also run diagnostics for your system. Diagnostics is F12 at the Alienware splash screen. You can also try reseating the video card. But if the problem persists and since you are under warranty, I would suggest calling Dell tech support in your region.
In your first picture, what is the GPU temp? I thought I saw 3 digits there. Is it hitting 100C? Your GPU may be overheating.
p.s: You can make the pics you post here to be the correct orientation by opening it in Windows Paint and saving it even though it already looks correct on your PC. It's one of the strange things we found posting on this forum board.
is it normal for the gpu to go to 100% usage playing a trailer for a game? Or 32% playing a 1080p YouTube video?
This should be normal because for in-game rendering, even for the trailer, it depends on whether there is framerate cap. If the trailer is rendering to triple digit fps, then of course your GPU utilization will max out. I'll need to launch a 1080p Youtube video on my R8 tonight to see if it hits the 30-ish percent utilization.
100F is an ok temperature.
If you still get more blue screen, its best to get as much support and troubleshooting done by Dell before the return window closes.
I feel that it’s justifiable to be frustrated and not interested in hours of tech support if I opted to buy a mid to high range pre built system as opposed to building my own which I could have opted to do easily w the amount. So my next step now is initiating a exchange, which they say takes between 48-72hrs if someone can enlighten me as to this process that be nice
Oddly they wanted to solve the problem by switching the SSD out. Everything seems to point at bad driver or bad graphics card, so I did not opt to do that. I am not sure if this was unwise or perhaps I haven’t done enough troubleshooting like wiping drives and installing everything anew as I do not have a backup pc only mac to create a usb recovery drive according to the tech
Once it’s exchanged I’ll update to review or if the issue pops up again. Customer service has been pretty cool about everything
One thing to verify (if it makes a difference to you) is whether you're getting a new or refurbished exchange. If you returned and repurchased the same item, definitely it would be new and you'd also get to restart the warranty period and 30 day return period. If you run a replacement through a Dell warranty claim, then you usually get a refurbished unit, and your 30 day return period and warranty period don't change. Not sure which option you mean by "exchange" but just something to keep in mind.
Not sure if anyone knows but how does the in-home service work? They never even offered this as an option to me at all when I spoke to tech support 3x. Are they only for specific hardware swaps?
Return and repurchased. I would need to send it back and wait for them to refund me I’d imagine. They haven’t contacted me back yet.
which is also why I asked if getting the same configuration is worth it. Perhaps changing the graphics card would be less problematic in the future or even preferably out of the box? I would prefer them to extend my warranty to the day it’s shipped to me
Thank you his experience helped me understand the steps a little better.
can someone explain or guide me to a step by step on where I should be getting my drivers when I eventually rebuy this unit? I boot into windows and it’s own update tries to download drivers as soon as I’m on first time. If there’s a step by step on where the get all drivers and specifically which ones I need first and if from manufacturer dell or Microsoft is best so I don’t make any mistakes?
Alienware monitor came in the mail finally. I’ll wait to use it. I think what I was using to initially set it up and test it was a bad call on my part, a tv with dtv tuning at 60hz probably didn’t sit well with the graphics card. Doesn’t explain any of the 1000 crashes but could explain dead spots or video only blackouts
JOcean
9 Legend
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12.6K Posts
0
February 7th, 2020 04:00
That error could be caused by a driver problem or a video card hardware problem. This MS page may help and also run diagnostics for your system. Diagnostics is F12 at the Alienware splash screen. You can also try reseating the video card. But if the problem persists and since you are under warranty, I would suggest calling Dell tech support in your region.
GTS81
2 Intern
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2.2K Posts
0
February 7th, 2020 09:00
@ZKwest :
In your first picture, what is the GPU temp? I thought I saw 3 digits there. Is it hitting 100C? Your GPU may be overheating.
p.s: You can make the pics you post here to be the correct orientation by opening it in Windows Paint and saving it even though it already looks correct on your PC. It's one of the strange things we found posting on this forum board.
ZKwest
16 Posts
0
February 7th, 2020 10:00
Yes. Hits around 100 to 104 F from playing random videos or trailers
GTS81
2 Intern
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2.2K Posts
0
February 7th, 2020 11:00
100F or 100C?
GTS81
2 Intern
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2.2K Posts
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February 7th, 2020 13:00
This should be normal because for in-game rendering, even for the trailer, it depends on whether there is framerate cap. If the trailer is rendering to triple digit fps, then of course your GPU utilization will max out. I'll need to launch a 1080p Youtube video on my R8 tonight to see if it hits the 30-ish percent utilization.
100F is an ok temperature.
If you still get more blue screen, its best to get as much support and troubleshooting done by Dell before the return window closes.
ZKwest
16 Posts
0
February 7th, 2020 13:00
Fahrenheit
ZKwest
16 Posts
0
February 7th, 2020 14:00
I feel that it’s justifiable to be frustrated and not interested in hours of tech support if I opted to buy a mid to high range pre built system as opposed to building my own which I could have opted to do easily w the amount. So my next step now is initiating a exchange, which they say takes between 48-72hrs if someone can enlighten me as to this process that be nice
ZKwest
16 Posts
0
February 7th, 2020 14:00
Oddly they wanted to solve the problem by switching the SSD out. Everything seems to point at bad driver or bad graphics card, so I did not opt to do that. I am not sure if this was unwise or perhaps I haven’t done enough troubleshooting like wiping drives and installing everything anew as I do not have a backup pc only mac to create a usb recovery drive according to the tech
ZKwest
16 Posts
0
February 7th, 2020 23:00
Once it’s exchanged I’ll update to review or if the issue pops up again. Customer service has been pretty cool about everything
r72019
6 Professor
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5.3K Posts
0
February 8th, 2020 21:00
One thing to verify (if it makes a difference to you) is whether you're getting a new or refurbished exchange. If you returned and repurchased the same item, definitely it would be new and you'd also get to restart the warranty period and 30 day return period. If you run a replacement through a Dell warranty claim, then you usually get a refurbished unit, and your 30 day return period and warranty period don't change. Not sure which option you mean by "exchange" but just something to keep in mind.
ZKwest
16 Posts
0
February 8th, 2020 22:00
Not sure if anyone knows but how does the in-home service work? They never even offered this as an option to me at all when I spoke to tech support 3x. Are they only for specific hardware swaps?
ZKwest
16 Posts
0
February 8th, 2020 22:00
Return and repurchased. I would need to send it back and wait for them to refund me I’d imagine. They haven’t contacted me back yet.
which is also why I asked if getting the same configuration is worth it. Perhaps changing the graphics card would be less problematic in the future or even preferably out of the box? I would prefer them to extend my warranty to the day it’s shipped to me
GTS81
2 Intern
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2.2K Posts
0
February 9th, 2020 10:00
Depends on country.
In the USA, a technician schedules a day and time with you and comes with replacement. No guarantee whether part is new or refurb.
In Netherlands, this customer has experience for a number of 2080 Ti exchanges.
https://www.dell.com/community/Alienware-Desktops/Aurora-R8-bricked/m-p/7258170#M9130
ZKwest
16 Posts
0
February 9th, 2020 20:00
Thank you his experience helped me understand the steps a little better.
can someone explain or guide me to a step by step on where I should be getting my drivers when I eventually rebuy this unit? I boot into windows and it’s own update tries to download drivers as soon as I’m on first time. If there’s a step by step on where the get all drivers and specifically which ones I need first and if from manufacturer dell or Microsoft is best so I don’t make any mistakes?
ZKwest
16 Posts
0
February 9th, 2020 20:00
Alienware monitor came in the mail finally. I’ll wait to use it. I think what I was using to initially set it up and test it was a bad call on my part, a tv with dtv tuning at 60hz probably didn’t sit well with the graphics card. Doesn’t explain any of the 1000 crashes but could explain dead spots or video only blackouts