6 Professor

 • 

5.3K Posts

July 10th, 2021 14:00


Gomaam wrote:

I have the exact same issue on my brand new R10 5900 running 2.1.2 I have tried everything and it just doesn’t enter into the bios gives a black screen and gets stuck until I power it off with the button 


Note:/ Duplicate post.  Issue was solved here.

4 Operator

 • 

20.1K Posts

October 9th, 2020 11:00

Tap F2 as soon as you reboot without waiting for any screen to see if you can catch the timing correctly.

If you are trying to change boot options you must Tap F12 instead to get to the boot menu. No need to tamper with the bios. 

October 9th, 2020 12:00

Thank you @Mary G for your reply.

Tapping F2 immediately after rebooting makes no change.

No BIOS access.

I need to set up a system password on boot, which is why I want to access the BIOS.

 

October 9th, 2020 13:00

@steadlerThank you for your reply.

I don't think BIOS is corrupted. 1.0.7 had the exact same problem as 1.0.8 which I updated this morning.

2 Intern

 • 

210 Posts

October 9th, 2020 13:00

I would suggest:

If you think your BIOS is corrupted I would try the BIOS recovery method and get to the recovery page.

You can find more info on the web. Keep in mind that your settings may change..

Make sure your monitor works ok.

  1. Restart the computer.

  2. Press and hold the CTRL key + ESC key on the keyboard until the BIOS Recovery page appears

 

 

8 Wizard

 • 

17.4K Posts

October 9th, 2020 22:00

Try tapping F12 a few times, but you have to be quick.

6 Professor

 • 

5.3K Posts

October 9th, 2020 22:00

1.  Clear CMOS. 

If that doensn't work: 

2. Type in "advanced startup" in the search bar, bottom left of screen, go to "restart now", then "troubleshoot", then "advanced options" then "UEFI settings."  It should take you to BIOs. 

October 9th, 2020 23:00

@r72019thanks for your suggestions.

I cleared CMOS (removed the battery for 10 mins): no change.

I tried to access UEFI through Windows: all I get is a blank screen and a freeze.

There is definitely an anomaly with the R10 BIOS but I think I am about to give up. I don't want to mess up my configuration.

My system is brand new, which is all the more frustrating.

6 Professor

 • 

5.3K Posts

October 9th, 2020 23:00

You can also do it from f12.  If you can get to f12, then there's other options, bios setup, although it may result in more of the same. 

6 Professor

 • 

5.3K Posts

October 9th, 2020 23:00

You might consider something like bitlocker to encrypt your drive if you have 10 pro.  You usually should be able to reset a bios password by either clearing CMOS or using the mobo jumper. 

October 9th, 2020 23:00

@Anonymous @Tesla1856 

I found out that I could access the BIOS with the original wired DELL keyboard whereas with my wireless keyboard, I can't.

However, this does not solve my problem as when I reboot, the boot process bypasses the system password and takes me directly to Windows.

 

October 9th, 2020 23:00

@Tesla1856, tapping F12 just takes me to the boot order, unless I am wrong.

I wanted to access the BIOS in order to set up a system password on boot.

October 9th, 2020 23:00

@Anonymousyes, the BIOS allows you to set up a system (and an admin password) on boot, before the system starts Windows.

The Microsoft/Windows password is something different. This password works fine.

I do not remember how many computers I have dealt with in my life and how many BIOS I had to set up, legacy, UEFI or otherwise, but it is the first time I am dealing with such a problem.

2 Intern

 • 

210 Posts

October 10th, 2020 07:00

System is stuck.

options to try could be:

Drain power completly... Pull power cord out, remove all the usb accessories specially drives  ,wait , press power button for 30sec. then plug power cord back, turn on the r10

If it still does it then there is the jumper on the board, cmos battery.... to try.

2 Intern

 • 

210 Posts

October 10th, 2020 08:00

Tough one.

I would then try the CTRL+ESC  recovery menu. If nothing works then Dell  service tech.

If it's new you have the warranty !

My new R10 rizen luckely has no problem.

...

No Events found!

Top