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October 2nd, 2020 01:00
Aurora R10, diagnostic lights
Almost since day 1 when I got my R10 about 90% of the time when I boot up the PC the alien head blinks twice, has a 1 second or so pause and then blinks once. After this the computer boots up like normal. Several times the computer tells me invalid OC mode and occasionally I’ll have to go into AWCC and click on my OC profile again. I’ve run all sorts of testing in Windows and Support Assist and I can’t figure out what the problem is. The past month I’ve reinstalled windows twice and have been dealing with constant blue screens and crashes in games and programs. This has been beyond frustrating. Anyone have any ideas?!
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tommy333
74 Posts
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October 2nd, 2020 02:00
There might be issue in your devices software
DELL-Cares
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October 2nd, 2020 06:00
Pleebs,
You case has been actioned through private messages, feel free to reply back at your earliest convenience.
Regards,
r72019
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October 2nd, 2020 08:00
r72019
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October 2nd, 2020 08:00
Page 107 in the online Aurora R10 Service Manual shows what the blinks (error codes) mean.
steadler
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210 Posts
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October 2nd, 2020 10:00
The manual says: System diagnostic lights
The computer POST (Power On Self Test) ensures that it meets the basic computer requirements and the hardware is working appropriately before the boot process begins. If the computer passes the POST, the computer continues to start in a normal mode. However, if the computer fails the POST, the computer emits a series of LED codes in amber color during the start-up.
I get the same flashing 2,1 ( brand new) but the heads color is white. I have looked at youtube unboxing videos
and the heads were flashing white color. So I don't worry too much unless DELL come up with an answer
of a problem.
So far I don't see any problems. As far as re-insalling windows to solve this, is looking for trouble unless your using factory default installation (in my opnion) even then.
I would never update the bios through windows update.
For example in the windows update second page: optional update ,i'm finding one firmware update
Alienware-firmware 0.1.0.8 with the instruction " in case you have a problem" what problem ?
I can't find information on exactly what that bios update is for, what kind of problem it solves....
Pleebs
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October 2nd, 2020 18:00
Pleebs
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11 Posts
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October 2nd, 2020 18:00
Wit713
2 Posts
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March 4th, 2021 21:00
I am having this exact issue right now. The 2,1 code, stuck in endless reboot and attempting to auto repair but display shuts off. Please has anyone found a solution to this?
Anmar Hammadi
2 Posts
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July 3rd, 2021 06:00
I'm having a very similar issue. Upon attempting to boot, I get two white flashes(alien head), short pause then another white flash. This cycle just repeats. I see power to the keyboard for a second until the cycle repeats.
This happened because the system froze, I forced a shutdown by holding power button. it restarted fine but gave a warning system didn't shut down properly and the OC mode would have to be switched off in the BIOS. Me being an not so smart switched on the overclock in the command center to see if it work. Never imagined it would cause any severe issues but here I am. Quite annoyed to be honest, this is all Dell's in house software, I presume it wouldn't allow me to break itself so easily nevertheless I should have been a bit more careful.
Any help would be much appreciated.
r72019
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July 3rd, 2021 06:00
Try clearing CMOS
Sparky1964
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July 3rd, 2021 06:00
Remove the CMOS battery for 30 seconds then put it back to reset of the motherboard. See if that clears up your problem.
r72019
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July 3rd, 2021 06:00
Vanadiel
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September 23rd, 2021 15:00
What version of the BIOS is used in the system?
Pleebs
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September 23rd, 2021 18:00
I tried all of the suggestions above. CMOS and different BIOS. I went back to an old BIOS and even waited for the next 2 BIOS updates. None of that worked. I ultimately had to deal with bad customer service over the phone and a tech came out to my house twice to replace the motherboard even though I told them that wasn't the problem. But after months of fighting I got my R10 replaced. They shipped me an R11 that had upgraded specs. So that's cool that I got more value but it was almost 4-5 months of calls and waiting on the phone until they finally replaced it. Not so sure it was worth it but on a positive note my R11 has been running fine.