Aurora R10, new, won't start up after driver update

Question

Today I recieved my Aurora R10 Ryzen Edition after a long wait. I used it for a few hours and everything was going fine. I then updated the drivers from your website and I was asked to restart the PC. So I did but after shutting down the PC never managed to restart. The Alienware logo flashes white 2 times and then white 1 time. I left it there for hours and the flashes continue. On this forum I found the advice to detach all peripherals, detach the power cable, hold the power button for one minute and then reattach everything. This didn't work though and I'm still experiencing the same problem. Needless to say that after spending 3k euros on this PC and waiting for over a month to have it I'm extremely disappointed. I've already lost a lot of time in a period which is personally very busy work-wise trying to fix this but I hope that there's a solution which doesn't involve sending the PC back.

Mario123454321 · Accepted Answer

This solution didn't work. A friend though suggested pressing F8 while turning the system on and it started working again.

I'm baffled that Dell whatsapp assistance advised me to basically disassemble my pc and run tests before giving me this tip, that for some may be obvious but for me it wasn't.

Vanadiel · Answer

What driver did you install?

r72019 · Answer

It was probably the bios update. I've been seeing a large number of the 2-1 errors reported after the most recent bios update recently.

Vanadiel · Answer

Ouch, that would not be good. I don't think the R10 has a recovery option for a bad flash.

r72019 · Answer

Reset CMOS. You need to unplug and remove the battery too otherwise just holding the power button down doesn't really do anything.

Mario123454321 · Answer

Thanks for the advice. I’m not at home now so I’ll do what you said later. What could I do to update the bios correctly if my pc manages to startup?

Vanadiel · Answer

R10 does not have a bios recovery option that I am aware off.

If the bios is corrupt, you will need to contact DELL to get it resolved.

It will likely need a new motherboard if it is deemed a corrupt bios.

r72019 · Answer

Clearing CMOS has been working for most people reporting this issue with the most recent update.

Alienware Desktops

Was this post helpful?