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January 10th, 2021 11:00
Aurora R10, random software crashes?
I got a new Aurora Ryzen R10 in July and everything had been running fine on it. As of recently though at random, my screen will go black, all audio cuts out, and when the screen recovers, 85% of the time, a software I had open will have crashed. Along with this, any website I had open requires a refresh to display properly and sometimes, any other programs I have open stop responding.
I'm an artist so I'm usually working in Photoshop when this happens, but it's started to happen even when I don't have Photoshop open. I initially thought it was an application I was using to have a live wallpaper so I disabled it and hadn't experienced it for a while until it started happening again. I don't work with very big files in Photoshop so I don't think it's Photoshop itself, but I'm just not sure.
I have a feeling it's probably a graphics issue, but I'm not completely sure and I have no idea how to fix it. Any sort of help would be appreciated!
Here's some specs on my PC if it helps at all:
Processor: AMD Ryzen 5 3500 6-core Processor 3.59 GHz
Installed RAM 16.0 GB
OS: Windows 10 Home 64-bit
Display: NVIDIA GeForce RTX 2060
dbrewster
2 Intern
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234 Posts
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January 10th, 2021 13:00
Hi , I’m a amateur when it comes to PC difficulties. But I’ve seen / heard about this type crashing b4. So my Hobo-expertise points at the Video memory/ or even system memory, depending on how the allocations allocate. ( could even b software controlled, and MayB some parameter in windows/software/some control panel) Might not be a serious hardware thing bcause of the workload you say.. like photo shop.
There’s some memory solutions in downloadable software that follow your computers activity.. and reallocate or even flush or possibly compress..But I can’t remember the name of it. In Windows Theresa event viewer with recent events timestamped and listed in importance. Look there and see software crashed or video failures.. with kuck one instance might describe do or dg access either lacked credential or was insufficient space or not.. Also should say if memory timings caused some allocation violation and this crashed it. But nice that it’s only CTD. GoodLuck
There’s
Tesla1856
10 Wizard
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17.6K Posts
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70.3K Points
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January 10th, 2021 17:00
Check Reliability Monitor History for true error.
Pourya
4 Posts
0
May 21st, 2021 07:00
I have the same issue.
and I’m not even gaming.
it won’t stay on more than 4-5 hours before it randomly crashes.
This was for sure my last Dell
Vanadiel
8 Professor
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7.1K Posts
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29.6K Points
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May 21st, 2021 10:00
You can look in event viewer, to see what the last error/crash was.
It should give some insight in what is happening.
If you type in "event viewer" in the windows 10 search box it should pop up.
You can also use "reliability monitor" in the same way, as it should show you all the latest events that have been recorded.
You could further also use Alienware support assist to run some testing on your hardware, as per the picture below. You can get to it from "my Alienware" and select "support", than select the "troubleshooting tab".
Pourya
4 Posts
0
August 10th, 2022 19:00
Many people have issues with Ryzen Alienware. I have 5950x. Dell needs to recognize all these comments. It’s not a random thing when soooo many people have that issue.