Aurora R11, AWCC 5.2.100.0 error combase.dll

Question

Each time I reboot I have same error, making AWCC sometimes slow to start. Any idea ? Event journal Name of the failed application AWCC.exe, version: 5.2.100.0, timestamp: 0x5f8df844 Name of the faulty module: KERNELBASE.dll, version: 10.0.19041.662, timestamp: 0xec58f015 Exception code: 0xc000027b Error offset: 0x000000000010bd5c Faulting process ID: 0x285c Start time of the faulty application: 0x01d6d2295def683d Path of the faulty application: C: \ Program Files \ WindowsApps \ DellInc.AlienwareCommandCenter_5.2.100.0_x64__htrsf667h5kn2 \ AWCC.exe Faulty module path: C: \ Windows \ System32 \ KERNELBASE.dll Report ID: a1836b5a-8083-4e89-883a-53bccc91e4a8 Full name of the failing package: DellInc.AlienwareCommandCenter_5.2.100.0_x64__htrsf667h5kn2 Application ID for the failed package: App   Fiability monitoring Description Path of the faulty application: C: \ Program Files \ WindowsApps \ DellInc.AlienwareCommandCenter_5.2.100.0_x64__htrsf667h5kn2 \ AWCC.exe Signature of the problem Problem event name: MoAppCrash Full Package Name: DellInc.AlienwareCommandCenter_5.2.100.0_x64__htrsf667h5kn2 Application name: praid: App Application version: 5.2.100.0 Application timestamp: 5f8df844 Default module name: combase.dll Default module version: 10.0.19041.662 Default module real-time clock: 974bdb64 Exception code: 80004003 Exception offset: 000000000006ea56 System version: 10.0.19041.2.0.0.768.101 Locale Identifier: 1036 Additional information n ° 1: 81f3 Additional information n ° 2: 81f35c835a3f99618d1ebce634c11168 Additional Info # 3: 93c1 Additional information n ° 4: 93c1d3941905e810462333eecfba3280 Additional information about the problem Compartment ID: 6349eec3892f7043fc3e6493653f42eb (2035174665839657707)

PizzaBear · Accepted Answer

I had same problem as you. Actually when my computer came brand new I already had this error showing in event log.

I tried everything.. Uninstall, download from Dell and install. Or even tried installing through windows store and didn't work.

After struggling for so long, I think I figured it out.

Open services.msc, look for AWCCService and change delay start to automatic.

I think it is the timing of the boot up of the Alienware command center that is falling behind before the service started. Or the service is having conflict with using delay start.

For those that don't see error.. Look carefully.. It may show up as warning instead and windows error report is sending the report to Windows about it.

steadler · Answer

The path C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.100.0_x64__htrsf667h5kn2\AWCC.exe

shows that the faulty app comes from the microsoft store, so , make sure you are logged in the microsoft store.

Some suggestions

you can:

Go in ms store ( logged in) .../donwloads and updates/ awcc and see if it's installed

or

run the troubleshooter: settings/update- security/ troubleshoot/advances troubleshooter/windows store apps and run it. and see if it can detect a problem.

or

go to settings/apps/ and find and click awcc (dell inc.)/ advanced options/ repair or reset or uninstall.

You could uninstall the whole awcc suite and re-install it again.

Lookup error on google 0xc000027b

AuroraHasManyFans · Answer

Thank the Machine God in high heavens that I am not having this issue (I just restarted my R11 to test), because my AWCC literally just updated itself to 5.2.100.0.

Few things I might try if I were in your shoes:

Windows Start > right-click Alienware Command Center > More > App Settings > Repair
Windows Start > right-click Alienware Command Center > More > App Settings > Reset
Uninstall the AWCC app, and re-install it from Windows Store
Uninstall the AWCC app, and download the one from Dell Alienware website

Other than these I'm temporarily out of ideas. I do wish you sort out this problem soon.

psa017 · Answer

Thanks Pizzabear, it solves the problem. The drawback if any is that the AWCC console starts automatically when booting. Do you see that as well ?   Regards, Patrice

sm56 · Answer

Noticed AWCC errors with combase.dll & twinapi.appcore.dll. Had these since I got the R10 8 months ago... I just ignore it as it doesn't seem to cause me any issues and AWCC functions with lighting control and fans the way I want.

Note:

I use Ryzen Master for over-clocking and NOT Alienware Command Center (AWCC)

bra51776 · Answer

Did you remove/reinstall AWCC from the Control Panel, or did you use the method via Dell support site? I did theirs the first day I had my R11 and it worked like a champ. It includes purging registry keys, something that a normal remove/reinstall won't generally do.

https://www.dell.com/support/kbdoc/en-us/000178439/how-to-remove-and-reinstall-the-alienware-command-center

SKATEATROUND · Answer

I have the same problem, after every start my new windows 10 system the AWCC.exe make the some error. Note: i have a new windows 10 pro x64 installation with the awcc-app!

I tried all options in services.msc and changeg delay start to all options (automatic, delay, off...).

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