Unsolved
1 Rookie
•
17 Posts
0
624
August 11th, 2021 20:00
Aurora R11, BIOS update issues
R11 Aurora, the dell support app suggested that I update my graphics driver, Bios and the WiFi driver. Graphics driver update appeared to go ok, next up was the bios. Monitor went dark, PC is still running (hasn’t gone into sleep mode) and there is a white light flashing on the back of the case. Been like this for 30 minutes now. Can’t get the monitor back on. Anyone know if this is normal? If not, any thoughts on what my options are?
No Events found!
Vanadiel
8 Professor
•
7.1K Posts
•
29.6K Points
1
August 12th, 2021 03:00
The white light should be the HDD access light. For some reason Alienware put's these at the back of the case.
Try pressing the enter key on your keyboard, see if your PC went to sleep mode. If it did, it should wake back up.
Minimize all programs on your screen, because there's a "bug" with the BIOS flasher if you use the DELL support app, where the confirmation window hides behind the support app, waiting for you to press to confirm the flash update. It is likely sitting there, and your PC went to sleep mode due to inactivity.
mako64
2 Intern
•
676 Posts
0
August 12th, 2021 07:00
Yikes ! Been there man and it’s scary as heck. You pretty much gotta be a computer tech to get bios updates on these Auroras because I always have a hard time updating bios with these machines through The dell support site. They say don’t do bios update through windows update but hey I did and got to bios 1.0.7 with no problems but it was scary. Actually that was the only way I could get to bios 1.0.5 too. I’m not tech savvy but learning.