Aurora R11, Intel Optane question

Question

Hi Everyone,

I'm not sure if this is the best place to ask for support but here goes..

I have an Alienware Aurora R11 desktop. Its about 13 months old and is just outside of its warranty. I have just completed an upgrade to windows 11 pro and, during that process, formatted my C: and drives. Everything worked perfectly and then I remembered my system uses Intel Optane and there is nothing on the new operating system that references Optane.

I'm guessing that I am going to have to install some software but have no idea what to install or where to get it from. I contacted Dell but everything in the UK is now closed for Easter and it looks like I am going to have to pay for Dell out-of-warranty support when everyone gets back next week.

Rather than loose the weekend, I thought I would check with the Dell forum first,

Can any kind soul point me in the right direction please ?

All the best

Ed

EdCo64 · Accepted Answer

Hiyas Ed, Check both, or try the latest^^ its save to do that

Mary G · Answer

Did you check your Dell driver and download page for updated Windows 11 drivers? Support for Alienware Aurora R11 | Drivers & Downloads | Dell US

Ed_B13 · Answer

Hi Mary

I followed your suggestion and checked the driver download area for my desktop. I still couldn't see a reference to Optane however there is a reference to 'Intel Rapid Storage Technology Driver' and I'm starting to think that this could be the missing link. I'm not at my desktop at the moment but will download this and try it out later on. Fingers crossed. Best wishes and thanks again for your help, Ed

Ed_B13 · Answer

Hi Mary

To begin with, many thanks for replying to my request. Yes, I did check my driver and download page but there is nothing listed against Optane. There is a driver for Intel Rapid Storage technology but this doesn't refer to Optane. I have also tried to search the download pages help and again, can't find a reference to optane. Very confusing !

Vanadiel · Answer

Intel Optane Windows 11: Optane  I would not install RST drivers.

Ed_B13 · Answer

Hi Rhenium, many thanks for your reply. I have followed the link on the Dell site and it looks like Dell have a version of the Intel Rapid Storage Technology driver suitable for my R11 Aurora (version 17.11.0.1000, A05). It is marked as urgent in the dell download area. Do you think I should install it ? If I don't. I'm not sure how I can get Optane working after the clean windows 11 install. Any advice would be gratefully received. I won't move until I hear from you. All the best, Ed

Vanadiel · Answer

Looks like it is part of RST drivers, so the best option is to download the Windows 11 RST drivers from Dell for your machine.

Ed_B13 · Answer

Hi Rhenium, thanks so much for all your help. Just chatting about it had made be feel a whole lot better. Optane looks a little bit like a minefield. I went on the Intel site first but am so glad I waited to hear from you. I'll download the drivers from the dell web site and give it a try. Fingers crossed ! All the best, Ed

EdCo64 · Answer

Hiya Ed_B13,

Here you can download the latest driver you need: https://www.intel.com/content/www/us/en/download/19512/intel-rapid-storage-technology-driver-installation-software-with-intel-optane-memory-10th-and-11th-gen-platforms.html?product=55005

Ed_B13 · Answer

Hi EdCo64, that's brilliant, I'm downloading them now, thanks for the link, best wishes, Ed

Ed_B13 · Answer

Hi EdCo64, I've followed the link and it appears that there are 2 versions of the Optane memory, These are the H series and the M series. I've checked my alienware documentation but can't work out which Optane memory the PC is fitted with. Any idea how I can check this ? All the best, Ed

EdCo64 · Answer

Hiya Ed, No problem bro, nice that you solve the problem now!

Ed_B13 · Answer

Hi EdCo64, will do, many thanks for all your help, all the best, Ed

Vanadiel · Answer

If you go to the official Dell drivers download web site, it will grab your service tag and identify all available downloads for your machine automatically. Dell Driver Site

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Aurora R11, Intel Optane question

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