Yep, the same cable. I'm also insecure if it is the monitor. But the checkup via F2 after the start which took hours was fine. Just the long diagnostics on DELL won't work. super annoying, But thx already for the help - much appreciated
Update November 3 = a DELL-Cares agent setup a monitor exchange.
It's possible as you say it could be a defective display. Have you tried disabling auto select on the Alienware monitor? Have you checked to see if there is a monitor driver available from the Dell support page? Unless I'm missing something have you tried another cable on the Alienware monitor to see if you have a faulty cable?
thx for the reply. Yes, I have tried 3 HDMI Cables and two DP. And one of the HDMI works for sure with my XBOX on my television.
What is confusing tho: when start the computer I can do the hardware full checkup as suggeted from dell. What I can't do is the 40min diagnostic test you find online: "Complete Test". The Screen freezes after 10-15'. The small hardware test goes through without an issue.
Just a thought, are you using the power cable that came with the aw3420 ? I have that monitor and never had an issue. Also is your NVidia Control Panel setting matching your setting of the monitor? Hz and resolution.
LeWinterli
8 Posts
0
October 31st, 2021 12:00
Yep, the same cable. I'm also insecure if it is the monitor. But the checkup via F2 after the start which took hours was fine. Just the long diagnostics on DELL won't work. super annoying, But thx already for the help - much appreciated
Update November 3 = a DELL-Cares agent setup a monitor exchange.
RodsterB
2 Intern
•
406 Posts
1
October 30th, 2021 11:00
It's possible as you say it could be a defective display. Have you tried disabling auto select on the Alienware monitor? Have you checked to see if there is a monitor driver available from the Dell support page? Unless I'm missing something have you tried another cable on the Alienware monitor to see if you have a faulty cable?
LeWinterli
8 Posts
0
October 30th, 2021 11:00
I also tried to set high and low performance in the command center on the Fusion settings. Also, not helping.
And Dell proceeding (BIOS Update, NVIDIA Update, Dell Diagnostics etc.) did not help
LeWinterli
8 Posts
0
October 30th, 2021 14:00
screen has not firmware to be update according to tell and screen
LeWinterli
8 Posts
0
October 30th, 2021 14:00
Hi Rodster,
thx for the reply. Yes, I have tried 3 HDMI Cables and two DP. And one of the HDMI works for sure with my XBOX on my television.
What is confusing tho: when start the computer I can do the hardware full checkup as suggeted from dell. What I can't do is the 40min diagnostic test you find online: "Complete Test". The Screen freezes after 10-15'. The small hardware test goes through without an issue.
I attached this here:
dboyrusky
1 Rookie
•
66 Posts
0
October 30th, 2021 15:00
RMA
mako64
2 Intern
•
676 Posts
1
October 30th, 2021 16:00
Just a thought, are you using the power cable that came with the aw3420 ? I have that monitor and never had an issue. Also is your NVidia Control Panel setting matching your setting of the monitor? Hz and resolution.