Well to be honest. After noticing AWCC causing daily errors in my reliability report, I chose to reinstall Windows 10 cleanly and no longer use AWCC. I want to use it, but it seems to be problematic software. If I were you, I would reset Windows 10 and start over.
So funny thing is the event viewer only threw up two critical errors. Event Kernal 41 which is just a shut down has occurred and the other was a WHEA-17 event which i don’t believe is the cause of the crash. I linked up both the event viewer and reliability control to see if the time stamps would match up with an error for both and there is no log of an error outside of the AWCC. While the tech was in the computer remotely they and I attempted to reinstall windows clean and the hang still happened under f12 while trying to flash windows back into the computer. That was when they determined it was the SSD, but as I said in the original post, I have not come across this problem with that solution.
Sparky1964
101 Posts
0
August 16th, 2021 12:00
Well to be honest. After noticing AWCC causing daily errors in my reliability report, I chose to reinstall Windows 10 cleanly and no longer use AWCC. I want to use it, but it seems to be problematic software. If I were you, I would reset Windows 10 and start over.
Vanadiel
6 Professor
•
7.1K Posts
0
August 16th, 2021 13:00
I would check the event viewer to see what is causing the restarts/hang ups.
It should be logged.
How to use event viewer
TRPVD
3 Posts
0
August 16th, 2021 14:00
So funny thing is the event viewer only threw up two critical errors. Event Kernal 41 which is just a shut down has occurred and the other was a WHEA-17 event which i don’t believe is the cause of the crash. I linked up both the event viewer and reliability control to see if the time stamps would match up with an error for both and there is no log of an error outside of the AWCC. While the tech was in the computer remotely they and I attempted to reinstall windows clean and the hang still happened under f12 while trying to flash windows back into the computer. That was when they determined it was the SSD, but as I said in the original post, I have not come across this problem with that solution.