When I upgraded my Aurora R7’s GPU to a 2080 Ti back when they launched, it was a combination of tech-support and sales to resolve my upgrade. Tech-support was good at knowing the limits of your system’s upgrade capabilities and can tell you what exact parts you need to ask from sales.
For example tech-support told me I needed a certain model power supply and cables for the GPU. I also ordered the GPU upgrade through them as well.
Last year I hit them up about upgrading the M.2 SSD and again tech-support was helpful in telling me what brands they were aware of that were compatible.
Like any place you call, you just have to get someone that knows what they’re doing.
knowing what parts and brands you need is good and all but my question was why are they contradicting eachother? Sales says "we can do upgrade for you with the on site service " but the email says"we don’t have the technical expertise " i just want to know who is telling me the truth. Or else I'll just go to digital storm, they told me i can drive to Gilroy and have that tech center upgrade my rig.
The sales representative was mistaken. Dell has never offered a service where we would send an onsite technician out to "upgrade" the PC. We can only offer you advice on what OEM hardware has been validated on the specific PC mode. Then direct you to the online Aurora R11 Service Manual which has the installation instructions.
Wow, they just wanted to make a quick buck and a good rating for their "customer service " then huh? Thats tough. Would you happen to know if the R11 with a 2080super config will be able to fit a 3080?
TerrBear
1 Rookie
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19 Posts
0
October 8th, 2020 23:00
When I upgraded my Aurora R7’s GPU to a 2080 Ti back when they launched, it was a combination of tech-support and sales to resolve my upgrade. Tech-support was good at knowing the limits of your system’s upgrade capabilities and can tell you what exact parts you need to ask from sales.
For example tech-support told me I needed a certain model power supply and cables for the GPU. I also ordered the GPU upgrade through them as well.
Last year I hit them up about upgrading the M.2 SSD and again tech-support was helpful in telling me what brands they were aware of that were compatible.
Like any place you call, you just have to get someone that knows what they’re doing.
Zeus408
4 Posts
0
October 12th, 2020 10:00
knowing what parts and brands you need is good and all but my question was why are they contradicting eachother? Sales says "we can do upgrade for you with the on site service " but the email says"we don’t have the technical expertise " i just want to know who is telling me the truth. Or else I'll just go to digital storm, they told me i can drive to Gilroy and have that tech center upgrade my rig.
DELL-Chris M
Community Manager
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56.9K Posts
0
October 12th, 2020 11:00
The sales representative was mistaken. Dell has never offered a service where we would send an onsite technician out to "upgrade" the PC. We can only offer you advice on what OEM hardware has been validated on the specific PC mode. Then direct you to the online Aurora R11 Service Manual which has the installation instructions.
Zeus408
4 Posts
0
October 12th, 2020 12:00
The thing is i don't even trust myself touching anything, this will be my first PC in general lol.
Zeus408
4 Posts
0
October 12th, 2020 12:00
Wow, they just wanted to make a quick buck and a good rating for their "customer service " then huh? Thats tough. Would you happen to know if the R11 with a 2080super config will be able to fit a 3080?