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September 25th, 2021 21:00

Aurora R12, RTX 3080 will only boot with DP

I have a new Aurora R12 with a RTX 3080 installed. The system will ONLY boot if I connect a monitor to the DP (DisplayPort).

It will not boot with HDMI only. I can boot with the DP connected and an HDMI connected and then unplug the DP, but as soon as I try and boot again nothing. If I try and plug the DP in again after it started booting, its too late - no video. It has to be booted with DP plugged in. This is extremely frustrating as I have this connected to a HDMI tv with no DP's. Had to dig out a spare monitor that had a DP on it. I ran the Alienware updater and it updated my system BIOS , but that did not change this behavior. Installed latest drivers from Nvidia, no change. Has anyone else run into this? Have a fix?

Thanks,

2 Intern

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509 Posts

September 26th, 2021 03:00

Drivers won't change anything, drivers are initiated after boot. System bios is for the motherboard, you need to update your vbios in case you aren't on the latest vbios for your card

8 Professor

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September 26th, 2021 09:00

What happens when it does not boot? It just sit there, or does it show any flashes on the Alienware head? (power button).

 

10 Wizard

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September 26th, 2021 11:00

What is make and model of HD-TV?

Is it 1080p or 4K ?

Is HDMI directly connected or running thru a AVR/Amp ?

What rating or kind of HDMI cables are you using? Also, how long? I've found that high-quality HDMI cables with the thicker-gauge straight-thru wires inside ... are better than Redmere ones.

If not hardware-related, might be a setting on TV or related to HD-CP .

7 Posts

September 26th, 2021 12:00

Thanks. I checked after your response and it has the latest vbios as well.

7 Posts

September 26th, 2021 12:00

Thanks. Its a 4k TV.  Its an older  LG (LG 43UK6500AUA: 43 Inch Class 4K HDR Smart LED UHD TV w/ AI ThinQ® | LG USA)I have tried running through my KVM and directly to an hdmi port on the tv as well. Have tried a few different hdmi cables as well. The thing is the HDMI works as long as something is also plugged in the display port. I am thinking about getting a dummy display port plug for headless use and just plugging that in to see if I can get around this garbage (just wont ever be able to get into the bios as the hdmi video does not come up until windows starts)

7 Posts

September 26th, 2021 12:00

Sorry I may have mis-stated. It appears to boo, just no video. The lights come on, the keyboard appears to be functional (press numlock changes the light on the keyboard) There is just no video. 

 

8 Professor

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7.1K Posts

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29.7K Points

September 26th, 2021 12:00

It could be that your HDMI output settings are out of range for the connected TV. Like to high of a resolution, to high of a refresh rate, etc...

Try changing to 60 Hz, 1080P, 8 bit RGB.

1 Rookie

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30 Posts

September 26th, 2021 19:00

Hi, is it just the HDMI not working when connected to the TV? What if the HDMI is connected to your other monitor?

I'm using the LG 48in C1 OLED. I'm connected HDMI 2.1 with 4K, 10bit and 120Hz. It boots up fine.

1 Rookie

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52 Posts

September 26th, 2021 21:00

It could be the HDMI cable itself.  Even if the GPU and TV support HMDI 2.x but you are using a HDMI 1.x cable, that could be causing the problem.  It's hard to tell the difference between 1.x and 2.x cables.  Even though you tried several HDMI cables, if they are all the older specs, none of those cables might work.

 

HDMI Cables - Different Cable Types

10 Wizard

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17.9K Posts

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71.1K Points

September 27th, 2021 22:00


@NL5 wrote:

1. I have tried running through my KVM and directly to an hdmi port on the tv as well.

2. Have tried a few different hdmi cables as well.

3. The thing is the HDMI works as long as something is also plugged in the display port. 

4. just wont ever be able to get into the bios as the hdmi video does not come up until windows starts)


1. Well, whenever troubleshooting this, I would try connecting 4K-TV directly to computer with a HDMI cable.

2. Good (but still, see above).

3. Yeah, then maybe not HDMI cable ... but you will only know problem after you get it working.

4. No BIOS over HDMI ... Years ago (before DP caught-on) users posted about this. I never really tried it but reports diminished.

One reason I posted ... Not many of us actually have TVs connected to WinTel computers these days. I play movie files (audio/video as perfect as a real BluRay) with Kodi, and even some older games are pretty cool on projector.

https://www.dell.com/community/XPS-Desktops/XPS-8700-SB-Recon3D-no-5-1/m-p/6127101#M16029

 

10 Wizard

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71.1K Points

September 27th, 2021 22:00


@ankhee1907 wrote:

I'm using the LG 48in C1 OLED. I'm connected HDMI 2.1 with 4K, 10bit and 120Hz. It boots up fine.


Good post.

What machine and video card? Can you see the BIOS if you want to?

1 Rookie

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30 Posts

September 27th, 2021 23:00

It is normal usage. You will see the Alienware logo. I can press F12 for the boot options etc.

I'm using the i7 version of Aurora R12 + RTX 3080 graphics card. Using the latest BIOS and vBIOS with ReBAR enabled.

7 Posts

September 28th, 2021 05:00

 Thanks. I have tried connected directly to the tv with the same results.

As far as the no bios over hdmi, I have that same problem on *some* of my older GTX1080's as well, but they do start displaying once windows loads so its not  huge deal as I have very little reason to ever change my bios settings. 

I use the tv primarily because I am getting old my eyes aren't what they used to be. I sit a few feet back from a 43" tv so I can see it (mostly for work). I don't think I have used a regular monitor in a very long time. As for streaming movies and what not, most of that I do with plex on either a roku or amazon firestick on other tv's in the house. Thanks for the response!

7 Posts

September 28th, 2021 05:00

No , I dont see the Alienware logo over hdmi. Only over the display port. And again the bigger issue is I never get video at all over the hdmi connection UNLESS I have an active source plugged into the display as well.

Thanks!

10 Wizard

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17.9K Posts

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71.1K Points

September 28th, 2021 12:00

Yes, I understand the problem and your proposed solution.

As @ankhee1907  posts ... it can work properly.

For whatever reason ... the combination of your computer, video-card, and monitor does not see a suitable Display-Mode to boot the computer (over HDMI). AFAIK a couple of different Display-Modes are used to get all the way inside Windows.

IIRC, another user had a similar problem with a 4K-TV, and it was a setting on the Smart-TV.

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