I did contact support on this matter, but there have been no response so far. If this is "just a user chat forum" and Dell does not respond to my support ticket, what other avenues would I have?
I need to know, because my order is still in progress. If it is not fixable easily, or if they do not acknowledge the issue, I would then want to consider cancelling my order.
If you guys look in like page 6 or something someone from Dell said they were looking into this issue. Idk how long this will take to fix though. I’m gonna just buy a new motherboard/Case and see if I can’t just move everything over
Yeah, I meant you need your own support ticket under yoyr service tag if you want to talk to dell support. The publicly viewable threads are user support/chat forums.
Glad to find I am not the only one having issues. I am also getting the same issue with low FPS in Warzone (60 - 70 FPS on high 1440p) and Valorant (140 - 180 FPS on high 1440p).
That's the million dollar question. Hopefully it will just require a firmware update. Apparently some ODMs who've encountered the problem were able to resolve it with firmware. If that's the case then I wouldn't expect the fix to take longer than a few weeks or months. But if there are hardware limitations... Considering how long it would take to engineer a new board and put it into production during a time when PC component production is strained... By the time it hits consumers Intel's next line of desktop chips will likely have been released. So if it is down to bad mobo design then Dell has to decide to either replace boards with some off-the-shelf solution, or scrap the 11th gen R12's altogether. Whatever's more cost-effective for them.
EDIT: That being said, we do have word on this forum from a Dell employee that it's being looked into. And we have anecdotal evidence from people who've put in support tickets that Dell has started acknowledging this problem and says it's being worked on with no ETA. So a fix definitely is coming. It just might take the form of a BIOs update, a motherboard replacement or a recall notice. And we have no idea when.
"By the time it hits consumers Intel's next line of desktop chips will likely have been released"
TBH, Alder Lake on a new LGA 1700 socket, support for DDR5 RAM, on the new 10nm superfin process, and a flagship 24-thread CPU (compared to 16 with the 11900K), is supposed to be released Q3 2021 (sometime between July and September). In my opinion, it makes little sense to me when I see people dropping their R11 to replace it with an R12, when the R11 and R12 are essentially more or less the same PC, and the real next gen tech is just a few months away from release. Maybe due to the GPU shortage if that were the only goal to upgrade the GPU it might make more sense, but all other things being equal R11 to R12 really isn't much of an upgrade.
Ye, as I said earlier @Desolemere . Every single person having an R12 will have these issues. Unless Dell changes board or fixes the bios.
Obviously the XMP profile should be faster but as you can tell the hit in bandwidth you take by switching XMP on outweighs the benefits by ~5% in your case due to the poor job Dell did. Actually Aida64 was the synthetic benchmark I used to show the issue as results are quick & reliable but no matter where and what you test. Anything involving memory performance (like this CPU Part of your TimeSpy run) will suffer from the 3 issues I described in the opening post.
Btw, what I am wondering about, do all of you guys have WHEA errors?
You can check by letting HwInfo64 (sensors only) run in the background and checking the WHEA count at the very bottom of the window. Or you could be checking the Windows event viewer straight away.
Not sure what WHEA is that you're talking about, I have pretty limited knowledge in all this. What I do know is I didn't pay $4550 plus tax to have to deal with this..I just want something that runs to its full potential. Going to start a return tomorrow while I still can. My Area-51 R2 did me good for 6 years before I sold it and got this unit, but I don't know if I'll ever be coming back.
koloch2000
17 Posts
1
May 10th, 2021 08:00
I did contact support on this matter, but there have been no response so far. If this is "just a user chat forum" and Dell does not respond to my support ticket, what other avenues would I have?
I need to know, because my order is still in progress. If it is not fixable easily, or if they do not acknowledge the issue, I would then want to consider cancelling my order.
Sk112
45 Posts
0
May 10th, 2021 11:00
but real game fps performance is poor, so it is not just benchmark...
stormina33
59 Posts
1
May 10th, 2021 12:00
If you guys look in like page 6 or something someone from Dell said they were looking into this issue. Idk how long this will take to fix though. I’m gonna just buy a new motherboard/Case and see if I can’t just move everything over
Strawpedro
1 Rookie
•
27 Posts
0
May 10th, 2021 12:00
some people have tried support and they just tell them the system is working as intended...
??
r72019
6 Professor
•
5.3K Posts
0
May 10th, 2021 12:00
Yeah, I meant you need your own support ticket under yoyr service tag if you want to talk to dell support. The publicly viewable threads are user support/chat forums.
smithmja
5 Posts
0
May 10th, 2021 14:00
Glad to find I am not the only one having issues. I am also getting the same issue with low FPS in Warzone (60 - 70 FPS on high 1440p) and Valorant (140 - 180 FPS on high 1440p).
Will there be a fix for this in the future?
justbrae1
3 Posts
0
May 10th, 2021 15:00
Any update on this @Dell-BradL?
justbrae1
3 Posts
0
May 10th, 2021 15:00
Any update on this @Dell-BradL ?
Initiated a return with no communication coming.
Daugvolf
64 Posts
0
May 10th, 2021 16:00
Agreed, but I've only updated to the R12 after my circa-2014 Area 51's PSU died. I just have terrible timing for these things.
Daugvolf
64 Posts
0
May 10th, 2021 16:00
That's the million dollar question. Hopefully it will just require a firmware update. Apparently some ODMs who've encountered the problem were able to resolve it with firmware. If that's the case then I wouldn't expect the fix to take longer than a few weeks or months. But if there are hardware limitations... Considering how long it would take to engineer a new board and put it into production during a time when PC component production is strained... By the time it hits consumers Intel's next line of desktop chips will likely have been released. So if it is down to bad mobo design then Dell has to decide to either replace boards with some off-the-shelf solution, or scrap the 11th gen R12's altogether. Whatever's more cost-effective for them.
EDIT: That being said, we do have word on this forum from a Dell employee that it's being looked into. And we have anecdotal evidence from people who've put in support tickets that Dell has started acknowledging this problem and says it's being worked on with no ETA. So a fix definitely is coming. It just might take the form of a BIOs update, a motherboard replacement or a recall notice. And we have no idea when.
r72019
6 Professor
•
5.3K Posts
0
May 10th, 2021 16:00
"By the time it hits consumers Intel's next line of desktop chips will likely have been released"
TBH, Alder Lake on a new LGA 1700 socket, support for DDR5 RAM, on the new 10nm superfin process, and a flagship 24-thread CPU (compared to 16 with the 11900K), is supposed to be released Q3 2021 (sometime between July and September). In my opinion, it makes little sense to me when I see people dropping their R11 to replace it with an R12, when the R11 and R12 are essentially more or less the same PC, and the real next gen tech is just a few months away from release. Maybe due to the GPU shortage if that were the only goal to upgrade the GPU it might make more sense, but all other things being equal R11 to R12 really isn't much of an upgrade.
Desolemere
3 Posts
0
May 10th, 2021 20:00
Im having these same issues. I ran two benchmarks, #1 is XMP disabled (benchmark says memory is @ 2660 MHZ), #2 is enabled ("3200 MHZ").
Shouldnt the results be reversed, but also higher with xmp?
-nrw-
1 Rookie
•
42 Posts
1
May 10th, 2021 20:00
Ye, as I said earlier @Desolemere . Every single person having an R12 will have these issues. Unless Dell changes board or fixes the bios.
Obviously the XMP profile should be faster but as you can tell the hit in bandwidth you take by switching XMP on outweighs the benefits by ~5% in your case due to the poor job Dell did. Actually Aida64 was the synthetic benchmark I used to show the issue as results are quick & reliable but no matter where and what you test. Anything involving memory performance (like this CPU Part of your TimeSpy run) will suffer from the 3 issues I described in the opening post.
Btw, what I am wondering about, do all of you guys have WHEA errors?
You can check by letting HwInfo64 (sensors only) run in the background and checking the WHEA count at the very bottom of the window. Or you could be checking the Windows event viewer straight away.
Desolemere
3 Posts
1
May 10th, 2021 21:00
Not sure what WHEA is that you're talking about, I have pretty limited knowledge in all this. What I do know is I didn't pay $4550 plus tax to have to deal with this..I just want something that runs to its full potential. Going to start a return tomorrow while I still can. My Area-51 R2 did me good for 6 years before I sold it and got this unit, but I don't know if I'll ever be coming back.
koloch2000
17 Posts
0
May 10th, 2021 21:00
I have had some luck with Dell support. The person said they have forwarded my query to the technical team and someone will reach out to me.
I will update once I get further info.