Since the technicians changed the motherboard, GPU, and RAM modules, my computer doesn't turn on properly,
My computer clicks when I turn it on like it is powering up, but no lights on, the Alienware logo, or fan noise. After a few seconds, it turns on normally. That happens every time I turn on my computer.
Sounds like a hardware problem. Maybe let the people who have been working on your computer know about it?
Be sure you have plenty of electricity (and amps) available at that wall-outlet/room-breaker and a nice battery-backup/surge/power-stabilizer (like an APC with AVR) is always a good idea.
I don't know if it's set properly but I managed to set XMP2 on the BIOS
Everytime I restart my computer AWCC shows this
I don't know if those are the right values for optimal performance.
Anyways, everytime I turn on my computer I have the same issue. It clicks like turning on but no light on the AW logo neither fan noise, and after a while clicks again and turns on normally.
In that case you would have to contact a service call because I think we have reached a point where a technical expert has to physically look at the machine to troubleshoot it further.
NickVarg
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October 18th, 2022 09:00
Those are the values!
Vanadiel
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October 18th, 2022 09:00
It's right next to the memory tab in CPU-Z
Vanadiel
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October 18th, 2022 10:00
So you are using the wrong profile, that is why you get that training error.
You are at XMP-2936 when you should be running XMP-3200. You can normally use AWCC to set the XMP profile.
NickVarg
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October 18th, 2022 10:00
On the fusion tab on Alienware Comand Center I have this screen.
Tesla1856
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October 18th, 2022 11:00
Sounds like a hardware problem. Maybe let the people who have been working on your computer know about it?
Be sure you have plenty of electricity (and amps) available at that wall-outlet/room-breaker and a nice battery-backup/surge/power-stabilizer (like an APC with AVR) is always a good idea.
NickVarg
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October 18th, 2022 11:00
I'm not sure which settings should I set. I have 2 RAM modules.
Vanadiel
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October 18th, 2022 11:00
I would load BIOS defaults and see if that helps.
Vanadiel
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October 18th, 2022 11:00
XMP2 3200 setting
NickVarg
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October 18th, 2022 13:00
I don't know if it's set properly but I managed to set XMP2 on the BIOS
Everytime I restart my computer AWCC shows this
I don't know if those are the right values for optimal performance.
Anyways, everytime I turn on my computer I have the same issue. It clicks like turning on but no light on the AW logo neither fan noise, and after a while clicks again and turns on normally.
Vanadiel
6 Professor
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7.1K Posts
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October 18th, 2022 15:00
The memory tab of CPU-Z will show you the frequency of the RAM.
For 3,200 Mhz you need to see 1,600 Mhz as DRAM frequency. You originally showed 1,400 Mhz.
You also need to turn on RAM enabled in AWCC as that XMP profile is technically an overclock.
NickVarg
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October 18th, 2022 18:00
I was able to set 1.600 Mhz as DRAM freq and enable the RAM overclocking.
Still having the start-up issue.
NickVarg
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October 19th, 2022 04:00
No blinking light.
Vanadiel
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October 19th, 2022 04:00
Any blinking lights on the Alienware head? (power button)
Vanadiel
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October 19th, 2022 05:00
In that case you would have to contact a service call because I think we have reached a point where a technical expert has to physically look at the machine to troubleshoot it further.
Vanadiel
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October 19th, 2022 05:00
Your welcome, hope they can get it fixed for you.
If you have a chance, keep us posted on how it's going and what ended up being the issue.