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2 Posts
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910
January 19th, 2022 13:00
Aurora R12 not recognizing the GPU
After a shutdown the GPU GTX1660 on an Aurora R12 stop working.
No signal to monitor, Monitor is working, diff cables tried (HDMI/DP), diff monitor.
Tried CMOS rest, M-BIST, Power Supply BIST/Rest button.
GPU card tested in another PC and it works.
Computer POST Ok! (no lights, cpu and keyboard lights ok) (POST tested by removing memory.)
Computer boots and able to reach BIOS (no image) tested by F2 + ESC sequence restarting the PC.
Computer boots to Window (no image), login blindly with keyboard got sounds out.
Enabled Narrator to help navigate without image and did basic troubleshoot
Display Settings doesn't show a Display.
Device Manager has no Display Adapters.
Ran Support Assist and found NO hardware errors.
Ran NVIDIA Control Panel and only shows the no NVIDIA display adapter found.
Using a USB-C/HDMI adapter does not work, (tried 2 adapters) yet you hear a chime when the device is connected.
Tried a GT710 GPU and no success.
Currently we are not state side, so Dell Support has to wait until we travel back.
Any ideas/suggestions?
Vanadiel
6 Professor
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7.1K Posts
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January 19th, 2022 13:00
Looks like you did everything possible, I don't see what else you could do.
Looks like a hardware failure of the motherboard.
The only thing I am not following is the support assist you ran and it found no errors. How did you run it without a display output working?
Besides that, it looks to me like it's best to contact dell-cares for warranty assist.
Please do not post your private Service Tag in public. Click the blue DELL-Cares username. Their profile page will appear. On the right click, "Send this user a private message". They will need the private PC Service Tag to check your purchased warranty status, components, etc.
Nate2013
2 Posts
0
January 19th, 2022 14:00
I use a laptop as reference and carefully followed along using only the keyboard and enable Windows Narrator (the assistive screen reader). From there it was easier to use the keyboard since you get the feedback.
Then use the laptop (M17-R4) as reference to run Support Assist among other things.
Right now Im playing with various attempts to get the NVIDIA drivers installed but is quite hard without a monitor.
Also made room on the lower PCI-e slot by removing the bracket from the card and IDE cages, so next if a reinstall doesn't work would be to try that slot.