Alienware Desktops

2 Iron

Aurora R13, PCIe x4 slot not working?

So, this is following up on the Elgato 4K60 mk.2 capture card not showing up when installed on the top x4 PCIe slot.  Been troubleshooting this with Elgato and at this point they haven't been able to find a reason it why it isn't working in the R13. 

 

I finally fished out my NVME PCIe adapter, put a working NVME m.2 drive on it, and that isn't showing up at all either.  It's getting power, just as the Elgato card did, but isn't showing up as it does in the other system (same with the Elgato).

 

I'm on the latest 1.08 bios and I don't see any options to manage the PCIe slots.  Any suggestions would be greatly appreciated.

Replies (13)
3 Argentum

Total guess right now, but disabling Secure Boot would be my next option.

2 Iron

I'm pretty sure I had done that already, but I went back and disabled secure boot, and fast boot, and that didn't solve the issue.  Thanks for the suggestion though.

3 Argentum

You're welcome.  Wish you the best on this.

2 Bronze

I have the same issue, this is very frustrating. Found a fix yet?


@KhaoticKontrol wrote:

I have the same issue, this is very frustrating. Found a fix yet?


What PCIe Addin Card is not being detected for you?

Also, is card x4 etc. and what slots have you tried it in?


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3 Zinc

Can you grab a usb boot of Linux and boot into that and see if either of them populate in Linux to see if it's possibly a chipset driver problem on windows

7 Thorium


@F34R wrote:

So, this is following up on the Elgato 4K60 mk.2 capture card not showing up when installed on the top x4 PCIe slot.  Been troubleshooting this with Elgato and at this point they haven't been able to find a reason it why it isn't working in the R13. 

I finally fished out my NVME PCIe adapter, put a working NVME m.2 drive on it, and that isn't showing up at all either.  It's getting power, just as the Elgato card did, but isn't showing up as it does in the other system (same with the Elgato).

I'm on the latest 1.08 bios and I don't see any options to manage the PCIe slots.  Any suggestions would be greatly appreciated.


It's hard to suggest solutions without pics because I would have to go examine Elgato card, Aurora-R13 Owners Manual, find a pic of motherboard and slots, maybe look at reviews (for how new case/MB and PCIe cards are normally fitted inside).

However, you have done some good troubleshooting. Since you have tried 2 different (previously working in other machine) PCIe Addin cards, and they refuse to work (or even be detected) it sounds like you have a bad motherboard.

And now that @KhaoticKontrol has chimed-in, there is a possibility that the extra (normally empty) PCIe slots are somehow disabled or broken in some Aurora-R13 machines.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
2 Iron

I've been in contact with support and have given them a good bit of info on what's happening, how hardware is being shown on the mother board, etc.  They have passed the info to the engineer team and are looking at it now.

I can certainly try the Linux route to see how that works out.

2 Iron

Didn't show up in Ubuntu..  however, that could be a driver problem since I there isn't any official drivers for Linux.  The pcie>nvme adapter didn't show up either.  Both do get power.  The Elgato, just like in windows, can still be used as a passthrough.

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