Aurora R13, auto restart when playing WOW

maybe ram instability issue.  read this thread with 117 comments to glean some thoughts.

https://www.reddit.com/r/intel/comments/qp1v8e/windows_11_alder_lake_build_keeps_bsod_constant/

Restart issues can most definitely be caused by a faulty PSU. You should contact Dell support. Have you checked to see what your temps are? I would install HWMonitor just to get an idea if temps are a little too high.

Try checking your RAM settings.  I have experienced the same problem with other games.  Turned out to be my OC settings for the RAM.  If that's the only game giving you grief, I wouldn't sweat it.  Is your RAM in an OC setting?  Try disabling for a bit.  If the issue doesn't happen again, it is a timing issue with your RAM.  It's a fairly common issue.

I don't have any OC settings applied. I just use the factory default settings (with upgrading the BIOS and Windows Update and display driver). I've got 2x32GB memory and will try swapping the memory into the slots and reseating them and see if the issue still persists.

I have downloaded other third party temperature monitoring tool and it seems the temperature is fine. I have contacted local Dell support and they suggest to replace the motherboard. It seems that it may have to replace every bit of the components (PSU, motherboard, memory, display card, etc.) in order to identify and isolate the issue?

@Hensome 

If you have a spare GPU you could try this to see if the display behaves better.

If the GPU hardware is not the problem it could simply be the graphics driver needs to be reverted to an older version. GeForce 496.76 (Released 11/16/21)

I would also make sure that directx June 2010 is installed as well as visual C++ X86 2010.

Before you start - Make sure you Submit Feedback for your Nvidia Driver Issue

There is only one real way for any of these problems to get solved, and that’s if the Driver Team at Nvidia knows what those problems are. So in order for them to know what’s going on it would be good for any users who are having problems with the drivers to Submit Feedback to Nvidia. A guide to the information that is needed to submit feedback can be found here.

Additionally, if you see someone having the same issue you are having in this thread, reply and mention you are having the same issue. The more people that are affected by a particular bug, the higher the priority that bug will receive from NVIDIA!!

Common Troubleshooting Steps

• If you are having issue installing the driver for GTX 1080/1070/1060 on Windows 10, make sure you are on the latest build for May 2019 Update (Version 1903). If you are on the older version/build (e.g. Version 1507/Build 10240), you need to update your windows. Press Windows Key + R and type winver to check your build version.

• Please visit the following link for DDU guide which contains full detailed information on how to do Fresh Driver Install.

• If your driver still crashes after DDU reinstall, try going to Go to Nvidia Control Panel -> Managed 3D Settings -> Power Management Mode: Prefer Maximum Performance

If it still crashes, we have a few other troubleshooting steps but this is fairly involved and you should not do it if you do not feel comfortable. Proceed below at your own risk:

• A lot of driver crashing is caused by Windows TDR issue. There is a huge post on GeForce forum about this here. This post dated back to 2009 (Thanks Microsoft) and it can affect both Nvidia and AMD cards.

• Unfortunately this issue can be caused by many different things so it’s difficult to pin down. However, editing the windows registry might solve the problem.

• Additionally, there is also a tool made by Wagnard (maker of DDU) that can be used to change this TDR value. Download here. Note that I have not personally tested this tool.

If you are still having issue at this point, visit GeForce Forum for support

Download a small free program called GPU-Z, and click on the Sensors tab.

Then post back with the following data after the game has been running for 15 minutes:

- GPU temperature

- Hot Spot

- Memory Temperature

Hi Vanadiel, thank you for your suggestion. I'm not able to find a button for attachment. So I copied and pasted some of the results here. I started the game at 20:22 and the system auto restarted at 20:37. There is no increase of temperature found. See below.

Date , GPU Temperature [°C] , Hot Spot [°C] , Memory Temperature [°C] ,

2021-11-29 20:22:27 , 41.8 , 51.9 , 46.0 ,

2021-11-29 20:22:28 , 41.7 , 51.8 , 46.0 ,

2021-11-29 20:22:29 , 41.9 , 51.8 , 46.0 ,

......

2021-11-29 20:37:18 , 36.6 , 46.5 , 46.0 ,

2021-11-29 20:37:19 , 36.5 , 46.6 , 46.0 ,

2021-11-29 20:37:20 , 36.6 , 46.6 , 44.0 ,

Thanks for providing suggestion here. I have just submitted the feedback form to Nvidia with all the details I got. Hope this issue is related to display driver and they will get this addressed soon.

Those temps look great. In fact it validates Dell's claim that the new machines run much cooler than the last generation.

Those are almost abnormally low for air cooling.

I wonder if it's drawing the proper power. If it's a PSU issue that could be an indication of it.

Yes, but the video card is still air cooled. Those are pretty good temperatures for air cooled video card with a 320 Watt TDP.

The only option for the R13 series is Liquid Cooling or the Cryo-Tech upgrade. It's been awhile since LC was offered on video cards from Alienware.