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4 Apprentice

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290 Posts

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1.4K Points

1520

December 17th, 2022 11:00

Aurora R13, my first major issue with AWCC

So there appears to be an issue with the latest AWCC 5.5.26.0, A00 and at least my particular configuration. I have a case open with support and they are escalating it to engineering. I spent two hours on a call with a very helpful tech. After a few uninstalls (with and without REVO) and some unsuccessful reinstall attempts it appears that (surprise) AWCC is buggy. It looks to be somehow related to how system peripherals are identified during installation. They are also working on the conflict with Windows Core Isolation and AWCC. Dell support is aware of the ongoing issues with AWCC and it remains a work in progress. So we'll see what happens going forward.

2 Intern

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201 Posts

December 28th, 2022 15:00

I allways disable that, but now the supportassist issue told us to stay weekly auto update , at website '' solution ''

 

2 Intern

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201 Posts

December 28th, 2022 16:00

For install support assist, i need to go download from Australia, xD It's true, its a weird GMT issue. 

Im from Netherlands, if i stay Dutch the program face trouble.

When i stay Australian, its all fine. sounds weird, i know...but its a  issue from here and solved by a moderator.

2 Intern

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201 Posts

December 30th, 2022 15:00

I think i now understand why you are not response me anymore through DELL- Cares.

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