Aurora R13, random Alert noise

Question

This is my first Alienware, and I am very pleased, except for this new issue that seems to have popped up. I have a random notice-style sound, (not a small speaker beep). The sound emits through the sound system speakers. Approx every 1 to 5 minutes. If I mute the speakers, the sound goes away. There's no notification that is associated with it (e.g. new email, new fb post, etc.). I can even hear the sounds without any apps running. Not sure about the 100+ service task running? I thought about shutting those down individually, but I am unsure what the minimum would be? I have had the problem for a while, but it's getting worse. It's so bad, that I have to mute my speakers in order to work because it's so distracting. Even under a newly created profile, I still have the problem (without starting any apps). I have updated my bios, and updated all drivers. No change any problem. I have talked to Dell support twice already. Here's a recording of the sound I made - https://vimeo.com/806419575

DELL-Chris M · Accepted Answer

The Aurora R13 shipped back in September 2022. How long has the issue been happening? Reminder, the retail 15 month warranty expires this December.

That sound is a device disconnecting or reconnecting.
* List every cable plugged into the Aurora R13
* List every peripheral device plugged into the Aurora R13
* List every peripheral device plugged into both monitors

rickyn8 · Answer

Here's a recording of the sound I made.  https://vimeo.com/806419575

rosros · Answer

Have you linked your cell phone to Windows 11?

rickyn8 · Answer

I will start unplugging and testing. Thank you.

rickyn8 · Answer

No, I have not. Good thought though.

rickyn8 · Answer

Chris-M

It very helpful to know that the sound was associated with a device connecting and reconnecting. I had a very old Dell mouse that I have used for 10+ years. I moved it over to my laptop, and guess what the laptop started doing ?!?!? Super easy fix!! Good work!! Thank you, thank you, thank you!!

Alienware Desktops

Was this post helpful?