Aurora R14, Reboot and Sleep mode startup

I have a Dell Alienware Aurora R14 computer and I'm having multiple issues with sleep mode startup, blue screens after cold restart, as well as freezing and sound issues when playing a game. 

I called a Dell Tech twice to try to resolve the issue of cold starts and sleep modes, but nothing helped. In the seven months I owned this computer, I've had to restore the system four times. That doesn't seem to help either. When computer does decide to boot up, I get a welcome 'home' screen with no icons. It can take over 12 seconds before the computer recognizes the wireless mouse. At that point, I'm able to click on the Microsoft app icon to start an application. Once the application opens, it's invisible...only hear the apps audio with no present independent window open. 

Unreliable computer. As a high-end, expensive computer, it's far worse than Dell's mid-range home computers in the past. I'm very disappointed in this high-end computer gaming system. Stats of computer I own are below:

Processor AMD Ryzen 7 5800 8-Core Processor 3.40 GHz
Installed RAM 16.0 GB
Device ID A842A527-4974-4E10-934B-2EDE8839A060
Product ID 00342-20851-75513-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display