Aurora R14, unable to maintain a stable connection through Ethernet and WiFi

Question

I've had my Aurora R14 for about a week now. During the first few days I wasn't able to observe any issues to the length of time I was able to use it due to work and other obligations. But when I was able to I noticed that the Aurora just wasn't able to discover any Wi-Fi networks, despite it previously finding the home Wi-FI and using it during installation and the first few days of use. So I connected it to the modem with ethernet, which made it capable of maintaining a 600Kb/s download speed, which is far below the speed I was expecting. At a few points in the week the Aurora would suddenly be capable of finding Wi-Fi and maintaining an average of 50Mb/s through Ethernet, but these episodes would last at most a couple hours.

I've tried using the same Ethernet cord on other devices to see if it was faulty, but was unable to find any issues with it. My other devices have no issues with the Wi-Fi either, and when they're shutoff it doesn't make it any easier for the Aurora. I tried using support assist to scan hardware and optimize network but there was no tangible result from that. I then tried resetting network adapters to factory settings, and then resetting the PC entirely when that didn't help.

Surprisingly, resetting the PC made it capable of finding Wi-Fi networks for a period of about 8 hours before it lost the ability, but it wasn't able to use the home Wi-Fi beyond 18Kb/s within that timeframe. At the current time, the PC has even ceased displaying Wi-Fi as a network option within the task bar and network settings. The Ethernet still maintains the same unusable download speed.

If it helps at all, I've also observed some instances of applications crashing, specifically when I tried to see advanced settings for various apps on the Apps & Features page, and occasionally trying to launch the support assist app will result in it crashing before it can properly launch.

ShabbyHue · Accepted Answer

I was able to resolve this issue by uninstalling/reinstalling my network drivers. Thank you to the support agent who helped me.

ShabbyHue · Answer

At the moment I am unable to connect to Wi-Fi. As I outlined in the original post it was unable to find any networks, and at the current time it doesn't even display Wi-Fi as a network option. But I did enter the command into CMD to see if it would produce any information.

"There is no wireless interface on the system. Hosted network status : Not available"

I also entered the command

netsh wlan show drivers

The response: "There is no wireless interface on the system"

edit:

Running optimize network through support assist made Wi-Fi reappear so I was able to obtain the data through the command.

Name : Wi-Fi
Description : MediaTek Wi-Fi 6 MT7921 Wireless LAN Card
GUID : 2344de97-8465-41ef-8b20-b80f58eaa49c
Physical address : a8:93:4a:64:f2:3d
Interface type : Primary
State : connected
SSID : Blackhawk
BSSID : 5a:7d:7f:3a:2e:05
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Profile
Band : 2.4 GHz
Channel : 11
Receive rate (Mbps) : 866.7
Transmit rate (Mbps) : 866.7
Signal : 78%
Profile :

Hosted network status : Not available

Vanadiel · Answer

What is the signal strength of the WiFi signal when you are connected?

Just open up a regular command prompt and type in the following command:

netsh wlan show interfaces

It should come back with something like this:

Name : Wi-Fi
Description : Intel(R) Wi-Fi 6 AX200 160MHz
GUID : 53f56a40-d45b-457e-b4bf-5d792ef5eba9
Physical address : 38:fc:98:15:e8:6b
State : connected
SSID :
BSSID : ac:3b:77:a6:8d:7f
Network type : Infrastructure
Radio type : 802.11ac
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Profile
Channel : 48
Receive rate (Mbps) : 780
Transmit rate (Mbps) : 234
Signal : 97%
Profile :

Vanadiel · Answer

The issue is you are on the 2.4 Ghz band, channel 11.

You should switch to the 5 Ghz band, if your router is capable of doing so. Most modern routers are.

Force 5 Ghz band only: Force 5 Ghz

Radio type : 802.11n

Band : 2.4 GHz

You want this to be:

Radio type : 802.11ac

You can usually force the adaptor to only connect at 5 Ghz in the adaptor profile settings. This will only work if your wireless access point also has 5 Ghz band available.

Vanadiel · Answer

Ethernet would be a matter of an ethernet cable and should work very well as long as the ethernet cable is the correct cable. Cat 6 or Cat 6E is recommended for gigabit connection speeds.

If you are planning on using ethernet I would just disable the wireless connection.

Disable wireless adaptor

ShabbyHue · Answer

I changed to the 5 Ghz band and found a momentary increase to 60Mb/s download speed. However, this appears to be very unstable and will frequently return back and forth from a dead state of 100Kb/s or nothing at all.

And 5Ghz is a radio frequency, I am primarily wanting to use ethernet if possible.

tribalrob1 · Answer

I had the same issue and was on the phone with dell support for what seemed forever, finally a manual reset of the hardware, In my case was the mediatek 7921 wifi 6 network adapter.

Turn system completely off and hold the power button for 30 seconds. The Alienware power button logo will blink twice, release the button and power on as normal. This will uninstall and reinstall Network adapter drivers. Worked for me, I have not had the issue replicate since.

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Aurora R14, unable to maintain a stable connection through Ethernet and WiFi

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