Wow, I wish I had found this post a few days ago. I got my new r15 on 3/24 and experienced every one of these issues. I spent days trying to troubleshoot with no luck, only to resort to trying a system restore with SupportAssist. The process locked up and I got on the phone with tech support, and we tried all kinds of things to get the restoration to work, but finally it became clear that the restoration partition was completely screwed up. Long story short, my $4K gaming PC gave me nothing but problems and became a very expensive paperweight less than 48 hours after I got it. I sent it back via FedEx this morning. Tech support told me I could either refund it or replace it, and after reading everything here I have decided to just refund. It is inconceivable to me that Alienware is continuing to sell the r15 with these glaring issues still present many months after the initial product launch, and that nothing is being done to address the issues being caused by the Support Assist program that comes pre-bundled in every Alienware PC. I've been buying PCs for over 25 years and never had such a horrific experience. 

If anyone else is experiencing these issues, I would encourage you to file a complaint with the Better Business Bureau here: https://www.bbb.org/file-a-complaint/0825-41453

This thread was created in December of 2022, Dell has had plenty of time to address these issues, or at least communicate that they are aware of the problems with their R15 product line and are actively working to fix them. Given that they have done none of this, and continue to ship to consumers a defective product with well-known and documented quality control issues, this is one small way to try and get some accountability.

The support people I dealt with this past week were all very nice, but when they offered to either process a refund or a replacement, I asked multiple times to talk to someone about these issues who could assure me that if they replaced my old R15 with a new unit, it wouldn't just have the exact same problems as the defective unit. No one could transfer me to anyone or give me any information about whom I could contact to get some assurances on this issue. Which makes me think that Dell either gives no f's about the defects and quality control issues plaguing their R15 line, or they're somehow blissfully unaware that they've got a major problem with their new flagship line of gaming PCs. Either way, I'm hoping if enough people contact the BBB we can get some accountability finally. At this point I'm perfectly happy just returning my unit and never doing business with Alienware again, it just really ticks me off to think that other people are going to be hoodwinked into spending upwards of 4K on a faulty, bug-ridden PC that nobody at Dell can even begin to troubleshoot until the company acknowledges there's a problem.

Did you try the latest bios? I have no issues at all so far with my R15 with bios 1.0.6.

I assume so. It was built and shipped a week ago, and when I first got it tech support walked me through making sure everything was up to date, via Support Assist. Still had a bunch of problems though, and the process of trying to do system restore via Support Assist bricked the whole unit to the point that even tech support was like 'uh this is broken' and there was nothing more we could do.

The BIOS may have had bugs too but I think the majority of what people are complaining about are software bugs in the SupportAssist application(s) and services. SupportAssist is what causes the CPU usage spikes to 100% in 15 minute intervals. SupportAssist is what bricked someone's tower by failing to restore. SupportAssist also has bugs that prevent being able to scan hardware to verify that it is healthy. This wouldn't be so bad if SupportAssist weren't *also* the application in which we are supposed to report problems to Dell/Alienware.

The issue where you tell the computer to sleep and it ends up crashing might be affected by the BIOS update, and therefore, it might be fixed? But now everyone in here is too scared to even try that and we have no communications from Dell/Alienware on if they are even aware of that issue, let alone if they already shipped a fix in the 1.0.6 BIOS.

The fact that nobody from Dell is in this thread communicating is CRAZY. We are basically doing their jobs for them, spending our time doing quality engineering and reporting bugs on a machine that was supposed to be for gaming.

This is an unmitigated dumpster fire. By the way, why is thread marked "Solved"? There is no "solution" here. It's all workarounds.

Uninstall Support Assist . . . it is totally unnecessary.

I just spoke to a representative from Dell Advanced Resolution Services, who was responding to my BBB complaint. He assured me that he has looked at this forum and that these issues will be escalated to the appropriate teams. So if they weren't aware of these issues before, hopefully they are aware now. I strongly encouraged Dell to demonstrate some accountability by publicly acknowledging that these issues exist and are actively being remedied. Personally, I'm out of the Dell and Alienware ecosystem for good after this, but I hope my efforts result in positive action being taken on behalf of those of you who are still Alienware customers and experiencing these issues. The ball is in Dell's court, hopefully they do the right thing and get these issues resolved.

Received mine the march 29 and had to uninstall Support Assist suite. I experienced a slight lag every 15 minutes or so.  Uninstall fixed the trouble.

As for the other issues, Sleep mode seems to work fine and had no performance or sound issues. 

Had to over clock manually my memory to 5200Mhz, but that was easely done with command center.  Would like to know from Alienware, if and when Support Assist will be patched...   

Just want to say "top of the line" system and it forgets it has m.2 drives.  Three different drives, 2 supplied by Dell.  Updated the bios, they replaced the motherboard and cpu and drive... SAME ISSUE! It doesn't show up on the BIOS and diagnostic reports it being missing. I think one solution is to shut down, wait a few minutes then turn back on. 

I guess I'll create a thread

That post is a little more clear. It sounds like you have been having numerous issues, not just drive recognition.

Out of curiosity, is everyone using the Intel build with these issues?  I bought two, one an Intel processor and the other an AMD processor.  

The AMD build is mine, and I haven't had a single issue, yet at least.

The Intel build I bought for my girlfriend, and she has that stuttering issue, and a similar crash issue where she can't power off the PC because it won't power back on unless I remove the CMOS battery for about a minute.  The sleep mode seems to be the workaround for her until this is fixed.  Dell has already replaced the motherboard and will be here today to replace the PSU to see if that'll fix it.

Hers wouldn't even turn on once we took it out of the box, so I don't think that was the issue with hers at least.  Dell tech support couldn't figure it out, so took out the CMOS and that was the workaround for now.

I have an Intel bulid with RTX4080 and no issues so far. I uninstalled Dell SupportAssist just after unboxing my R15 though. It came with BIOS 1.06. Power on/off or sleep mode or video/audio-stuttering was never a problem so far. 

So it's been almost a month since that guy reported Dell to BBB for this stuff and still nobody has showed up in this thread. Good times.