2 Bronze

Aurora R3, not recognizing a 4th internal hard drive

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hello! just wanted to see if anyone has encountered this before, or possibly knows how to fix it. the R3 has 4 3-1/2" internal bays, which are supposed to have a max capacity of 2tb per drive. the problem that i'm having is (even though I've rearranged drives many times to check for a faulty HDD, and that has never turned out to be the case), for whatever reason, windows simply does not recognize that I have a hard drive connected into my 4th bay, no matter whether it's 2tb or less. the bios recognizes it, and displays it on the boot screen, but windows simply doesn't show it at all. I have read many posts and articles suggesting that I try the disk management utility to add it to the list of recognized drives and/or assign it a different drive number than the rest. it doesn't even show up at all in the disk management utility to allow me to add it, or even change the drive number. as i'd said before, I've switched around every drive that I have just to make sure that I don't have a faulty drive. everything works perfectly, just not in bay 4. I wouldn't think that it would be faulty cables since the bios recognizes it. I've simply run into a brick wall. I have an R3, A06 bios, and running windows 10. any help or suggestions that anyone could give me would be much appreciated! thank you all SO much in advance!!!!  

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8 Xenon

Re: Alienware Aurora R3 not recognizing a 4th internal hard drive

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Drives over 2TB require F6 mass storage device drivers and GPT partition to be "seen"

 

https://downloadcenter.intel.com/download/28997/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

 

See Intel® Rapid Storage Technology Support page.

Intel® Rapid Storage Technology (Intel® RST) F6 Floppy Driver Package


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7 Thorium

Re: Alienware Aurora R3 not recognizing a 4th internal hard drive

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Well, it could be the cable.

However, if a drive and cable (as a set) work in SATA-Port-3, then it should work when you unplug-it (at the motherboard) and move it to SATA-Port-4.

You might try DiskPart-clean on the drive (while it's on a working port). Shut-down and move the cable. After startup, go to Disk Management and it should detect it as un-initialized. Maybe try MBR if you have been trying with GPT. Try with a smaller HDD (1gb or smaller).

There also might be settings (hidden deep in BIOS) that deactivates certain SATA ports.


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1 Copper

Re: Alienware Aurora R3 not recognizing a 4th internal hard drive

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I am having the same problem. The 4th hard drive is showing in the bios of my Aurora R3 but it is not being recognised in disk management. Can anyone suggest any solutions?

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8 Xenon

Re: Alienware Aurora R3 not recognizing a 4th internal hard drive

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Drives over 2TB require F6 mass storage device drivers and GPT partition to be "seen"

 

https://downloadcenter.intel.com/download/28997/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

 

See Intel® Rapid Storage Technology Support page.

Intel® Rapid Storage Technology (Intel® RST) F6 Floppy Driver Package


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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1 Copper

Re: Alienware Aurora R3 not recognizing a 4th internal hard drive

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Thanks, updating to the latest version of Rapid Storage Technology did the trick

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