Hey! Glad to hear you got it all sorted out! I'm currently experiencing the same thing on my R5. Did the assist program recommended upgrade to the bios. Things went south somehow and now when I turn the pc on it goes black. The led indicates 3,6 or 3,7 flashing. I followed the instructions on clearing the cmos, and other recommended things like removing the battery and such. I have downloaded a bios and renamed it BIOS_IMG.rcv and put it on a usb drive with no luck so far. Wondering what you did to et yours up and running or if anyone has any other suggestions.
What do you mean by the "led indicates 3,6 or 3,7 flashing?" Do you mean the Alienware power button flashes 3 times and then 6 or 7?
After I cleared the CMOS, the lights on the side panel of my computer reset to factory default blue. I had the usb stick with the BIOS_IMG.rcv plugged into a rear usb port before I turned it on and it was the only file on the usb.
After I pressed the power button, it took a while to show up on the monitor but I eventually got a prompt to press function keys, one to continue and one to go to setup or settings, I chose the setup or settings (don't remember exactly what it was called.) I think it asked me to setup the clock.
From there, it took me to the bios settings and then I did a fresh install of windows 10 (iso file, also the only thing on this second flash drive plugged in before I turned on the computer). Everything worked fine from there.
What is your displayport or HDMI cable connected to on your computer? When I did this, I made sure it wasn't connected to the GPU.
Hey! Glad to hear you got it all sorted out! I'm currently experiencing the same thing on my R5. Did the assist program recommended upgrade to the bios. Things went south somehow and now when I turn the pc on it goes black. The led indicates 3,6 or 3,7 flashing. I followed the instructions on clearing the cmos, and other recommended things like removing the battery and such. I have downloaded a bios and renamed it BIOS_IMG.rcv and put it on a usb drive with no luck so far. Wondering what you did to et yours up and running or if anyone has any other suggestions.
I do mean the front button flashes in that manner. I've read the manual and understand it has to do with the bios not present or something.
Did you have to press ctrl +esc or f2 when you powered the pc on or did all that happen on it's own?
I've tried having my displayport connected to both my integrated gpu as well as my radeon. I wonder if having hdmi might be better?
That's interesting, I'm not sure what my light error was.
I did not have to press ctrl+esc, after powering on and waiting several minutes, I had a black screen with white text giving me my options in the top left part of my screen.
After I cleared the CMOS, the lights on the side panel of my computer reset to factory default blue. I had the usb stick with the BIOS_IMG.rcv plugged into a rear usb port before I turned it on and it was the only file on the usb.
After I pressed the power button, it took a while to show up on the monitor but I eventually got a prompt to press function keys, one to continue and one to go to setup or settings, I chose the setup or settings (don't remember exactly what it was called.) I think it asked me to setup the clock.
From there, it took me to the bios settings and then I did a fresh install of windows 10 (iso file, also the only thing on this second flash drive plugged in before I turned on the computer). Everything worked fine from there.
So, Bios-Recovery 2/3 DOES work. Good job. :Yes:
One of the first reports I've read of it working. However, I always wonder if users are actually reading the directions and following them.
After I cleared the CMOS, the lights on the side panel of my computer reset to factory default blue. I had the usb stick with the BIOS_IMG.rcv plugged into a rear usb port before I turned it on and it was the only file on the usb.
After I pressed the power button, it took a while to show up on the monitor but I eventually got a prompt to press function keys, one to continue and one to go to setup or settings, I chose the setup or settings (don't remember exactly what it was called.) I think it asked me to setup the clock.
From there, it took me to the bios settings and then I did a fresh install of windows 10 (iso file, also the only thing on this second flash drive plugged in before I turned on the computer). Everything worked fine from there.
So, Bios-Recovery 2/3 DOES work. Good job. :Yes:
One of the first reports I've read of it working. However, I always wonder if users are actually reading the directions and following them.
Thank you, I really appreciate your help with the process! Just had to do everything in the directions and FAQ for my scenario closely and everything went as expected. Only difference was that holding CTRL+ESC didn't work for me, it worked when I wasn't pressing any keys at all.
@Calhoone wrote: Hmmm.. I've been following the instructions to the t.. Maybe I'm not waiting long enough for anything to show up. Do you recall what bios version you used? I'm wondering if that has anything to do with it. I don't know what version it was before the mishap. Never been flashed before.
I don't remember exactly, I just went to the product page and selected the latest one.
Hmmm.. I've been following the instructions to the t.. Maybe I'm not waiting long enough for anything to show up. Do you recall what bios version you used? I'm wondering if that has anything to do with it. I don't know what version it was before the mishap. Never been flashed before.
Anybody else have any luck? I've tried everything and still getting the error blinks on the power button. 3,6 and 3,7. Tried the recovery 2 every step and nothing. Just runs and gives me those flashing lights.
Hey Willy, hoping you're still around.. I just bought a replacement BIOS chip as well--how was the install? Relatively straightforward? It's frustrating that these Pegatron mobo's use soldered BIOS chips ..
NotASmartCat
9 Posts
0
September 28th, 2018 17:00
Great news! Got everything working, installing windows via USB was no big deal, everything is working perfectly, thank you!
=
Calhoone
4 Posts
0
October 16th, 2018 16:00
Hey! Glad to hear you got it all sorted out! I'm currently experiencing the same thing on my R5. Did the assist program recommended upgrade to the bios. Things went south somehow and now when I turn the pc on it goes black. The led indicates 3,6 or 3,7 flashing. I followed the instructions on clearing the cmos, and other recommended things like removing the battery and such. I have downloaded a bios and renamed it BIOS_IMG.rcv and put it on a usb drive with no luck so far. Wondering what you did to et yours up and running or if anyone has any other suggestions.
NotASmartCat
9 Posts
1
October 16th, 2018 16:00
What do you mean by the "led indicates 3,6 or 3,7 flashing?" Do you mean the Alienware power button flashes 3 times and then 6 or 7?
After I cleared the CMOS, the lights on the side panel of my computer reset to factory default blue. I had the usb stick with the BIOS_IMG.rcv plugged into a rear usb port before I turned it on and it was the only file on the usb.
After I pressed the power button, it took a while to show up on the monitor but I eventually got a prompt to press function keys, one to continue and one to go to setup or settings, I chose the setup or settings (don't remember exactly what it was called.) I think it asked me to setup the clock.
From there, it took me to the bios settings and then I did a fresh install of windows 10 (iso file, also the only thing on this second flash drive plugged in before I turned on the computer). Everything worked fine from there.
What is your displayport or HDMI cable connected to on your computer? When I did this, I made sure it wasn't connected to the GPU.
Calhoone
4 Posts
0
October 16th, 2018 16:00
NotASmartCat
9 Posts
0
October 16th, 2018 17:00
That's interesting, I'm not sure what my light error was.
I did not have to press ctrl+esc, after powering on and waiting several minutes, I had a black screen with white text giving me my options in the top left part of my screen.
Calhoone
4 Posts
0
October 16th, 2018 17:00
I do mean the front button flashes in that manner. I've read the manual and understand it has to do with the bios not present or something.
Did you have to press ctrl +esc or f2 when you powered the pc on or did all that happen on it's own?
I've tried having my displayport connected to both my integrated gpu as well as my radeon. I wonder if having hdmi might be better?
Tesla1856
8 Wizard
•
17.4K Posts
0
October 16th, 2018 17:00
So, Bios-Recovery 2/3 DOES work. Good job. :Yes:
One of the first reports I've read of it working. However, I always wonder if users are actually reading the directions and following them.
https://www.dell.com/support/article/us/en/19/sln300716/bios-recovery-options-on-a-dell-pc-or-tablet?lang=en
NotASmartCat
9 Posts
0
October 16th, 2018 17:00
Thank you, I really appreciate your help with the process! Just had to do everything in the directions and FAQ for my scenario closely and everything went as expected. Only difference was that holding CTRL+ESC didn't work for me, it worked when I wasn't pressing any keys at all.
NotASmartCat
9 Posts
0
October 16th, 2018 18:00
I don't remember exactly, I just went to the product page and selected the latest one.
Calhoone
4 Posts
0
October 16th, 2018 18:00
Hadleydb1
5 Posts
0
December 10th, 2018 21:00
Anybody else have any luck? I've tried everything and still getting the error blinks on the power button. 3,6 and 3,7. Tried the recovery 2 every step and nothing. Just runs and gives me those flashing lights.
Willy_0013
2 Posts
0
February 5th, 2019 20:00
I replaced the bios chip.
veri0n
3 Posts
0
July 2nd, 2019 12:00
Hey Willy, hoping you're still around.. I just bought a replacement BIOS chip as well--how was the install? Relatively straightforward? It's frustrating that these Pegatron mobo's use soldered BIOS chips ..