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November 24th, 2018 08:00
Aurora R5, USB ports will not recognize keyboard
Edit 2/12/2019: I thought I had an Aurora R7 when I actually have an Aurora R5. I've edited the title to correct this.
I've been having this problem for a while. Every time I install a Windows 10 update, one or more of my USB ports will stop recognizing my keyboards and storage devices. Those same ports will still recognize my wireless mouse, wired mouse, microphone, and steam controller.
In Device Manager, the keyboard shows up as "Unknown USB Device (Device Descriptor Request Failed)" before going away and coming back every few seconds. The Device status gives me two different statuses. When it shows on the Device Manager, the status is:
"Windows has stopped this device because it has reported problems. (Code 43)"
and when it goes away the status is:
"Currently, this hardware device is not connected to the computer. (Code 45)
To fix this problem, reconnect this hardware device to the computer."
I've tried turning the computer off and on again, unplugging the USB cords and plugging them back in, using troubleshooter, updating drivers, reinstalling drivers, uninstalling drivers, uninstalling Windows 10 updates, turning off fast startup, changing power settings, and a few others that I can't even remember. The only "solution" that I've come to is using a USB port that will recognize my keyboards. However, with every update I am running out of usable ports and fear that I won't be able to use a keyboard at all if I can't solve this.
I noticed while trying to fix this problem that I don't seem to have a "Generic USB Hub" in my Device Manager. I do have a "USB Root Hub (USB 3.0)" and an "ASMedia USB Root Hub" but no others. I tried clicking "Scan for hardware changes" but that didn't seem to make a Generic USB Hub appear. I don't even know if I need the Generic USB Hub or if it was made irrelevant after an update. I tried looking up if there's a way to manually install it, but at this point I am burned out trying to solve this problem by myself.
Does anyone know what is wrong with my computer? Am I even posting this in the right place? Please help.
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