Just to confirm, this issue only occurs with your keyboard right? Have you tested the same keyboard on another computer? Please confirm which Bios version you are running with the system? You can check this by opening "MSinfo32" in the Windows search bar.
. Is it just the keyboard that the computer has a problem with as you do mention storage devices. When a USB device appears and dispears repeatedly, then the device or cable is at fault, in my experience
So far, it's occurred with my keyboards (I tried 3 different ones), my ipod, and my tablet. I have confirmed that all of these devices work with other computers.
The Bios version is 1.0.18, SMBios version is 2.8, and Bios Mode is UEFI.
So far, it's occurred with my keyboards (I tried 3 different ones), my ipod, and my tablet. I have confirmed that all of these devices work with other computers.
The Bios version is 1.0.18, SMBios version is 2.8, and Bios Mode is UEFI.
Are you sure about that UEFI BIOS version? The latest R7 BIOS is 1.0.17.
Can you boot into ePSA by hitting F12 during the initial boot sequence and running diagnostics? Also, boot into safe mode in Windows and see if your USB ports are functioning or still giving you problems.
Thank you for pointing that out. I checked again and I actually have an Aurora R5. I'm dumb and have edited the first post.
I ran diagnostics and it claimed that there are no problems. Even double checked USB ports specifically and it found no errors.
When I ran in safe mode, things started working again. Sort of. I systematically went through with two keyboards, two mice, and my steam controller, and plugged them each into every USB port I have. I received mixed results.
One of my mice (Logitech G700s) worked with all but one USB port (in both wired and wireless mode), but some of the ports made the mouse laggy. The other mouse (Alienware mouse that came with the Aurora R5) worked with most, but not all, and some of the ones that did work was also laggy. For the keyboards (DBPOWER three colors backlit keyboard for gaming and the Alienware keyboard that came with the Aurora R5), both worked with half of the USB ports but not for others. Lastly, my Steam Controller worked about the same as the Alienware mouse, laggy with the same ports.
Something interesting to note: the DBPOWER keyboard lights up when it has power, and most of the USB ports at least made it light up. One of the USB ports made the LED lights flash off and on repeatedly, another flashed on for a moment before turning back off (though sometimes I could get it to stay on and keep working), and a third one didn't power it at all (I'm not entirely sure that it's a USB port, but the USB fits into it). That seems to suggest that some of the USB ports might be malfunctioning. Hey, progress!
Anyway, after switching the computer back to normal mode, all of the USB ports work the same as they did in safe mode, with the same malfunctions. I am no longer receiving constant "Unknown USB Device (Device Descriptor Request Failed)" messages. Maybe an update fixed the problem since I last checked it, or maybe putting it in safe mode reset whatever was causing that. Regardless, thank you all for the suggestions.
I'm not a computer expert (clearly). Does anyone know why I was getting those error messages before? Is there any way to fix my malfunctioning USB ports without having to send it to get repaired? Is there any other problem from what I've said that I'm missing? Thank you all again.
If the ports started working in safe mode, that's usually indicative of some sort of driver conflict. The fact that not all of them worked however leads me to think that it could be a combination of both software and hardware issues.
If I were you, I would use Macrium Reflect to create a system image of my current Windows drive. I would then format the boot drive and start with a clean install of Windows. Or if your recovery partition is still present, do a factory restore. Both should give you a clean Windows install or something similar to what you would have received when the computer was new and first taken out of the box.
If all of your USB ports are functioning fine after that, then it's a good chance something got installed that caused issues with your USB ports. If they're still not working correctly, then I'd start looking at hardware. If the latter, the first course of action would be to reset the UEFI BIOS to defaults. If that doesn't help, then try updating the UEFI BIOS with the latest version. If nothing helps, then it's possible that your motherboard has developed a hardware fault and your only recourse would be to replace it.
By the way, did you check to ensure the USB ports are clean and dust free? Sometimes crud can build up causing connectivity problems with attached devices.
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
November 29th, 2018 21:00
Hi,
Just to confirm, this issue only occurs with your keyboard right? Have you tested the same keyboard on another computer? Please confirm which Bios version you are running with the system? You can check this by opening "MSinfo32" in the Windows search bar.
mp_108
2 Intern
•
175 Posts
0
December 2nd, 2018 04:00
. Is it just the keyboard that the computer has a problem with as you do mention storage devices. When a USB device appears and dispears repeatedly, then the device or cable is at fault, in my experience
shifobrains
7 Posts
0
December 6th, 2018 07:00
So far, it's occurred with my keyboards (I tried 3 different ones), my ipod, and my tablet. I have confirmed that all of these devices work with other computers.
The Bios version is 1.0.18, SMBios version is 2.8, and Bios Mode is UEFI.
shifobrains
7 Posts
0
January 3rd, 2019 12:00
Bump
shifobrains
7 Posts
0
January 20th, 2019 06:00
When I shut down the computer last night, I lost another usb port I could use. I'm down to my last one. Please help.
shifobrains
7 Posts
0
February 11th, 2019 21:00
Bump
amstel78
2 Intern
•
402 Posts
0
February 12th, 2019 08:00
Are you sure about that UEFI BIOS version? The latest R7 BIOS is 1.0.17.
Can you boot into ePSA by hitting F12 during the initial boot sequence and running diagnostics? Also, boot into safe mode in Windows and see if your USB ports are functioning or still giving you problems.
shifobrains
7 Posts
0
February 12th, 2019 16:00
Thank you for pointing that out. I checked again and I actually have an Aurora R5. I'm dumb and have edited the first post.
I ran diagnostics and it claimed that there are no problems. Even double checked USB ports specifically and it found no errors.
When I ran in safe mode, things started working again. Sort of. I systematically went through with two keyboards, two mice, and my steam controller, and plugged them each into every USB port I have. I received mixed results.
One of my mice (Logitech G700s) worked with all but one USB port (in both wired and wireless mode), but some of the ports made the mouse laggy. The other mouse (Alienware mouse that came with the Aurora R5) worked with most, but not all, and some of the ones that did work was also laggy. For the keyboards (DBPOWER three colors backlit keyboard for gaming and the Alienware keyboard that came with the Aurora R5), both worked with half of the USB ports but not for others. Lastly, my Steam Controller worked about the same as the Alienware mouse, laggy with the same ports.
Something interesting to note: the DBPOWER keyboard lights up when it has power, and most of the USB ports at least made it light up. One of the USB ports made the LED lights flash off and on repeatedly, another flashed on for a moment before turning back off (though sometimes I could get it to stay on and keep working), and a third one didn't power it at all (I'm not entirely sure that it's a USB port, but the USB fits into it). That seems to suggest that some of the USB ports might be malfunctioning. Hey, progress!
Anyway, after switching the computer back to normal mode, all of the USB ports work the same as they did in safe mode, with the same malfunctions. I am no longer receiving constant "Unknown USB Device (Device Descriptor Request Failed)" messages. Maybe an update fixed the problem since I last checked it, or maybe putting it in safe mode reset whatever was causing that. Regardless, thank you all for the suggestions.
I'm not a computer expert (clearly). Does anyone know why I was getting those error messages before? Is there any way to fix my malfunctioning USB ports without having to send it to get repaired? Is there any other problem from what I've said that I'm missing? Thank you all again.
amstel78
2 Intern
•
402 Posts
1
February 14th, 2019 03:00
If the ports started working in safe mode, that's usually indicative of some sort of driver conflict. The fact that not all of them worked however leads me to think that it could be a combination of both software and hardware issues.
If I were you, I would use Macrium Reflect to create a system image of my current Windows drive. I would then format the boot drive and start with a clean install of Windows. Or if your recovery partition is still present, do a factory restore. Both should give you a clean Windows install or something similar to what you would have received when the computer was new and first taken out of the box.
If all of your USB ports are functioning fine after that, then it's a good chance something got installed that caused issues with your USB ports. If they're still not working correctly, then I'd start looking at hardware. If the latter, the first course of action would be to reset the UEFI BIOS to defaults. If that doesn't help, then try updating the UEFI BIOS with the latest version. If nothing helps, then it's possible that your motherboard has developed a hardware fault and your only recourse would be to replace it.
By the way, did you check to ensure the USB ports are clean and dust free? Sometimes crud can build up causing connectivity problems with attached devices.