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2 Posts
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23573
April 28th, 2018 08:00
Aurora R5 power button blinking yellow and pc won’t start
I got home yesterday and updated my pc, and now whenever i try to turn it on the power button blinks yellow 3 times, stops and then blinks another 6, my keyboard and mouse both still have power so i’m guessing its not a power issue
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Mary G
4 Operator
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20.1K Posts
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April 28th, 2018 08:00
Here are the diagnostic lights--
http://www.dell.com/support/manuals/us/en/04/alienware-aurora-r5-desktop/alienware-aurora-r5-sm/system-diagnostic-lights?guid=guid-a862de3c-1031-4adc-b3a5-c84676da1852&lang=en-us
Tesla1856
8 Wizard
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17.1K Posts
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April 28th, 2018 12:00
Well, that doesn't mean much since the Power-Supply (SMPS) creates several different required voltages .
The PS should have a test button and LED on the back. The PDF manual describes how to use it.
Are you under warranty?
Yason
2 Posts
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April 28th, 2018 13:00
AlaskaWolf
1 Rookie
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83 Posts
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April 28th, 2018 17:00
@Yason The 3,6 error code is indicating that the BIOS recovery image was not not found. I've seen a couple of posts over the past couple of weeks from people with R5's that got a BIOS Upgrade Required prompt only to have their system bricked. Did you notice perhaps if one of the updates it did was a BIOS update?
@Tesla1856 Didn't you just address this same issue with an R5 BIOS update with someone a couple of nights back? It seems like I've seen several posts about bricked R5s after a BIOS update the last several weeks.
Tesla1856
8 Wizard
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17.1K Posts
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April 28th, 2018 19:00
Yes, well ... there was ONE. First one I've seen in a while. They seem rare.
I thought this user just did a Windows Update from Microsoft.
Tesla1856
8 Wizard
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17.1K Posts
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April 28th, 2018 22:00
Oh no, really? I guess I'm finally going senile. :TongueTied:
Too ... many ... threads ... :Indifferent:
AlaskaWolf
1 Rookie
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83 Posts
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April 28th, 2018 22:00
Actually there have been at least 3 bricked R5s since March that I've seen (4 if this one did a BIOS update). You commented on at least two of them. ;)
I wasn't sure exactly what updates his system did before it rebooted, so I asked for clarification. Just found it odd that his system updated and immediately got an Alienware BIOS error code.
Teatwoo
4 Posts
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December 7th, 2018 10:00
Any other trouble shooting on this? I am just getting a yellow button and it shuts right off. When I click the back it is green and it sounds like everything runs properly.
Hadleydb1
5 Posts
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December 10th, 2018 20:00
My son did some updates the other day and said a BIOS was one of them. His motherboard completely bricked with just a yellow light turning on and shut down immediately. I ordered a brand new case and power supply that just happened to have a "New" motherboard in it off eBay. Well now I have a motherboard that does the 3,6 code and 3,7 code with the amber alien head. 2 motherboards waste of time and money because of a bios update. And I'm way out of warranty.