Aurora R6, Please Help!

Question

Hi folks signed up to see if ANYONE can help me. This is my first Alienware PC and probably my last going from my experiences. I'm computer savvy but this machine is crazy fussy with Windows 10. First issue Dell / Microsoft / Alienware could not help me after spending hours on the phone with an issue of BSOD. Turns out, I figured it out myself by turning off windows indexing it fixed everything go figure. Who knew what the initial problem was. Anyways, MAIN issue currently is this AW768 Keyboard and AW958 Mouse will not show up in my AlienFX neither will my PC ( Aurora R6 ), so I'm stuck with an ugly yellow keyboard color ( it decided to change itself to ), my mouse is blue ( cant change that either ) and PC is purple. I can change the PC color only in the OLD Alienware Command Center that came stock on this PC. I used to be able to change the color on the keyboard and mouse via the 'newer' command center with AlienFX but suddenly it all changed by itself one day and now I'm stuck with 2 different colors I cannot change. I had 2 versions of Command Center on this PC, the old version of Command Center ( which still never showed mouse or keyboard ) and the newer Command Center ( that showed mouse and keyboard NOT the PC ) I can adjust fans, colors of PC in the OLD version and NOTHING in the new. This is more then extremely frustrating Dell wanted me to buy a new warranty for $400 bucks. I laughed and said this should be fixed for free. I spent almost 400 on keyboard /mouse combo and no way in buying more warranty for something that should be fixed for free as I bought this because I can change colors now it wont. Why sell me something that becomes utterly USELESS to me. To save anyone who can help me some time, I have followed the instructions to a T on the alienware site regarding proper install and uninstall of the command centers. Nothing works including 4 previous old versions I have tried. Please help if possible! Thx Mac

speedstep · Answer

The AWCC and Driver were updated recently

Description: This package contains Alienware Command Center application and is supported on Alienware models (Alienware systems Aurora R8, Area 51-R5/R6, Area-51 R7, Alienware 15 R4, Alienware M15, Alienware M17, Alienware Area-51m, and Alienware 17R5) and Dell systems (Dell G5 15 5590, Dell G7 15 7590, and Dell G7 17 7790), and all Windows 10 systems (latest version) with an Alienware or Dell Gaming peripheral. This package includes Main Dashboard, Games Library, Game Profile Manager, AlienFX Lighting Manager (AlienFX compatible systems and peripherals only), Macro Manager (Supported peripherals and laptops only).

https://downloads.dell.com/FOLDER05504745M/1/Alienware-Command-Center_M3TYR_WIN_5.2.29.0_A00.EXE

Description: This package contains software component that enables Alienware peripherals AW568, AW768, AW558, AW958, AW959 in Alienware Command Center 5.2 and later versions. Alienware Command Center runs on Windows 10 operating system build 1709 and later.

https://downloads.dell.com/FOLDER05122286M/1/ACCSmartInstaller_7PY4M_WIN_1.1.11.0_A00.exe

mac2019 · Answer

Hi there, thx for the reply. I have already tried this version as well as the Peripherals with no luck.

speedstep · Answer

You cant use the current AWCC or Drivers on older machines. What machine do you have?

mac2019 · Answer

Alienware R6 ( Custom Built in 2017 by Dell ) 16 GB RAM, GTX1070, i7 7700K, Liquid Cooled

speedstep · Answer

Alienware R6   That's not a model. Aurora?  AREA51?   Which MODEL.

mac2019 · Answer

Sry, Thought the R6 was the Aurora model. Anyways it is an Aurora R6.

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