Aurora R6, Windows 10 Pro, display issues

Question

Hello, I bought this PC back in 2017 from Dell and I just upgraded my NVME from a 512G to a 2T NVME. I have clean installed Windows about 5 times now trying to figure out whats going on but to give the just of it... After getting everything installed and running Every time I open Edge or Firefox and a video starts to autoplay my displays are crashing and I have to log out and back into windows then everything seems fine but video quality seems to be worse. Im almost positive its my Intel HD Graphics 630 drivers causing this issue. I have tried installing all drivers from my Dell support page for my service tag.....I have tried installing all Intel drivers from Intels download center and Im still having this issue at times with games and certain applications like watching a screen share in Discord. Before I did the clean install of Windows 10 Pro everything worked flawlessly with no issues. I finally have downloaded the beta Intel drivers for my Processor and It seemed to have fixed a couple issues but am still having certain applications crash my displays. Im also having bad FPS drops in some games which I never had before the clean install. It would be nice if I could find out exactly what drivers came on this pc when I bought it so I could install only those specific since I had no issues until doing the fresh install. Anyways Thanks for any help offered !

PC Specs:

Windows 10 Pro 21H2 OS Build: 19044.1466

Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz

Upgraded to a Kingston 2 Tb NVME

32.0 GB RAM

Integrated Intel HD Graphics 630

Nvidia Geforce GTX 1080Ti GPU running Triple Dell S2716DG Monitors

Vanadiel · Answer

All R6 drivers are available at: R6 drivers

JodyOgden2 · Answer

Yes....As I specified above.....I have tried the Dell Drivers for my service tag the problem is when installed they crash as well.

Vanadiel · Answer

You can try the 1080 TI drivers from Nvidia. You should not be using the integrated graphics output as you have a dedicated video card.

JodyOgden2 · Answer

I am not using the integrated GPU outputs obviously thats why I purchased the 1080ti card when I purchased the, PC But I do have to install the intel drivers for my PC which includes the integrated graphics drivers and when I Install the Intel drivers thats when my PC wants to crash when a video auto plays

Tesla1856 · Answer

We have similar machines, except mine has the GTX-1070 and currently just a single 27inch Dell UltraSharp. Can you drop-back to one monitor connected while you trouble-shoot this?

Do you think maybe something got damaged while swapping the NVMe drive? Over-Clocking is all off, right?

I've never clean-installed this machine, but it should work. Are you using media from Microsoft.com ? Remember to just leave the Intel-IGP alone (don't try disabling it or anything).

IIRC, the correct video-driver install order is Nvidia then Intel. But really, they should install (initial working drivers) about the same time from Windows-Update. I could post my versions if you want.

JodyOgden2 · Answer

Thanks for the reply Tesla, Yes I have tried only one monitor with no success. The first time I reinstalled I reset my pc back to factory from my OS, Updated windows so with the Windows Update supplying the drivers and It crashed when watching videos. 2nd time I did a fresh install using the Windows procedure downloading usb media from the net. I dont have a Windows Media Disk that came with my pc. 3, 4 and 5th time I used the windows clean install download from Microsoft. Like I said I everything seems to work normally until I install the Intel drivers whether it be from Dell for my pc or Intel for my processor I have sifted through the internet for 3 weeks on this issue and apparently Intel knows they are having this issue with their Intel Drivers but dont have a fix yet other than downloading their Beta drivers for this processor which fixed some of my issues but not all of them. If I uninstall my onboard Intel GPU it doesnt crash so that's what I've narrowed it down to Also I dont believe anything was damaged with the install of the ssd because everything works great until I install any of the Intel Drivers

JodyOgden2 · Answer

Tesla Thanks If you wouldn't mind sharing I would love to try your Driver versions of all the Intel Drivers you currently have installed. The only solution for me is to roll back to those versions and hope that takes care of my issues. Funny Yesterday another fella posted that has an R7 with the same exact issues I'm having after doing a clean install of Windows 10 so Intel definitely doesn't have these problems solved as of yet no doubt

Tesla1856 · Answer

@JodyOgden2 wrote:

Tesla Thanks If you wouldn't mind sharing I would love to try your Driver versions of all the Intel Drivers you currently have installed.

Alienware Aurora-R6
Windows-10 Pro (64 bit) 21H1
- Intel i7-7700k, 16gb-RAM, Nvidia GTX-1070 (Dell-OEM back-blower),
- Samsung 512gb NVMe-SSD, 850w-PS, Asetek-LC
- Note: All hardware is Dell-OEM and the original/factory-installed components.
*
Current video-drivers in Jan-2022 (from Device Manager):
Intel HD Graphics 630 = v.26.20.100.8142 (4-11-2020)
- Intel Graphics Control Panel program IS-NOT Installed
Nvidia GTX-1070 = v.27.21.14.5751 (11-22-2020)
Driver Package v457.51-DCH
- Nvidia Control Panel IS installed. Nvidia GeForce Experience IS-NOT installed.
*
All games work fine (mainly playing World of Warcraft and Fallout-4, but also others).
Machine is super-stable in Windows and long gaming-sessions.

Alienware Desktops

Aurora R6, Windows 10 Pro, display issues

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