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46 Posts
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1462
April 14th, 2018 20:00
Aurora-R6, missing drivers?
Is there some sort of maintence or issues with Dell's website support? I wanted to check for and download latest drivers for my R6. But the only thing I have links for are for Manuals & Documents,Warranty, and System Configuration. No longer showing any links for Drivers & Downloads. Also very odd is I live in the US yet the country selector link box at the bottom of the page had auto selected a foreign country Liberia I think. This is very frustrating indeed as I like to aquire and get drivers and software myself rather then rely on the SupportAssist. SupportAssist does not always seem to be up todate from the past serveral times I checked it did not have newer drivers listed other then the BIOS file. And I elect not to use it for critical things such as a BIOS update. And yes before some one chimes in I did input my service tag and signed into my Dell account before going to Support drivers and downloads link.
Tesla1856
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April 14th, 2018 20:00
Yeah, it appears to be broken. Maybe someone from Dell will see your post and fix it.
I don't use SupportAssist or Dell-Update or Alienware-Update or (the next thing they think up). :TongueTied:
I just get my Aurora-R6 files here:
http://downloads.dell.com/published/pages/alienware-aurora-r6-desktop.html
But now-days, it's pretty minimal from Dell.com ... maybe just Alienware Command Center. Maybe a BIOS if I'm feeling brave ... which I'm not because machine is working fine and super-stable already. I don't fix what's not broken. :Smile:
I think everything else comes from Microsoft Windows-10 Update or maybe a driver from nvidia.com (once every 6-months or so).
GamerdudeForever
46 Posts
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April 14th, 2018 23:00
It seems to have been fixed not long after I posted. Thanks for the other link that I bookmarked just in case.
Tesla1856
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April 16th, 2018 21:00
Actually, the FTP site is the only copy of "the files". support.dell.com is just a prettier "front end" for them, with the other stuff (most good) mixed-in.
MickMalkemus
2 Posts
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June 16th, 2020 15:00
It seems that after their initial support warranty expires,
if you want drivers you are on your own.
This is the last time I'll purchase a DELL anything.l