This post is more than 5 years old

5 Posts

2342

April 4th, 2019 12:00

Aurora R7, Bios Updater App crashing (Exception 0xc0000005), solved

Hi. I Wanted to update my BIOS to 1.0.18, but every time i start the updater, the app crashes.

Windows event viewer shows: (german language)

Name der fehlerhaften Anwendung: Alienware_Aurora_R7_1.0.18.exe, Version: 1.0.5.0, Zeitstempel: 0x5a0e913f
Name des fehlerhaften Moduls: Alienware_Aurora_R7_1.0.18.exe, Version: 1.0.5.0, Zeitstempel: 0x5a0e913f
Ausnahmecode: 0xc0000005 (Exception code)
Fehleroffset: 0x00000000000930b0 (Error offset)
ID des fehlerhaften Prozesses: 0x49d4 (Id of faulty process)
Startzeit der fehlerhaften Anwendung: 0x01d4eb16cfbc8147 (timestamp of app crash)
Pfad der fehlerhaften Anwendung: C:\Users\xxxx\Downloads\Alienware_Aurora_R7_1.0.18.exe
Pfad des fehlerhaften Moduls: C:\Users\xxxx\Downloads\Alienware_Aurora_R7_1.0.18.exe
Berichtskennung: 9b07f062-ca29-45ba-92b6-d1c286ef4c2a

What I tried so far:

- tried to close all apps in background, tray

- restart windows in safe mode and try again

- restart windows with disabled driver signature enforcement

- run bios updater in compatibility mode

- scanned for malware and viruses with malwarebytes antimalware and windows anti virus (nothing found)

- disabled anti virus/windows defender firewall

- repaired (cleaned) windows registry

- sfc /scannow through command line

- enabled/disabled Windows DEP

- scanned hardware, performance with Dell Support Assist with no warnings/errors

- tried to install through SupportAssist

- keep all other drivers up to date


Nothing seems to help. Is there another way to update bios, like through usb stick?
Tried to open bios updater app for previous version (1.0.17), also crashes.

Any help appreciated.

5 Posts

April 5th, 2019 04:00

Issue resolved. Thanks for the hint. I could not solve the problem directly via F12 and USB stick, but with the help of the "extended start options" of Windows (Shift + click on "Restart") and the command line I could start the BIOS setup and install the newer BIOS version.

10 Wizard

 • 

17.6K Posts

 • 

70.4K Points

April 4th, 2019 13:00


@rrdna wrote:

Is there another way to update bios, like through usb stick?

 

Yes, in fact ... it is the safer/preferred way.

Press F12 on boot.

2 Posts

May 3rd, 2019 05:00

Hi sorry Im jumping in but I have a problem after updating to 1.0.18 via Support Assist. Did you experience anything wrong after new bios update? Thank you.

4 Apprentice

 • 

2.5K Posts

May 3rd, 2019 10:00

nice post on safest way, bravo

No Events found!

Top