Aurora R7, Checking media presence

Question

Hi everyone. I recently smelt something burning on my pc, it shut off, and now when it comes up it gives me an error message saying 'Checking media presence...no media presence detected.' I took it to a repair place and was told that it's not the hard drive or M.2 (though I'm not ruling them out. I don't know how well they checked either of those) and that it's probably the motherboard. I'm not convinced that it is the motherboard, so I wanted to see if I have any other testing options before trying a new motherboard. The warranty is expired. Things I've tried: Manually setting the BioS in Bios bootup, it can't detect a drive to boot from. Dell hardware diagnostic. It says everything is running how it's supposed to be. Specs: 4.6 GHz core_i7 16 GB DDR4 2 TB Hybrid Drive GeForce GTX 1080 Windows 10

Vanadiel · Answer

Try the build in system diagnostics: Diagnostics R7

Sarah.war · Answer

Hi Vanadiel,   I have done the built in system diagnostics and all tests came back as positive. It appears everything is working.

ivorytower 46 · Answer

If you have a recovery drive, consider booting from it and go from there. This is where a recovery drive can help.

I had a new R12 arrive DoA from a reseller that had "upgraded" the boot drive. It gave me the same message that it was looking for media. I returned the DoA machine.

I suspect that the R7 can't read the boot drive for whatever reason. My flash recovery drive is a 32 Gb drive that windows made to help me recover the system. Hopefully, your data is backed up as a clean install will not preserve your data.

My second attempt to buy a new computer started on the first try as it hadn't been modified after leaving the mothership.

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