Aurora-R7, GTX 1080, error 43

Question

My PC Info: Alienware Aurora-R7Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHzInstalled Memory (RAM): 16.0 GBSystem Type: 64-bit Operating System, x64-based processorOS: Windows 10 Graphics Cards: Intel HD Graphics 630NVIDIA GeForce GTX 1080 I bought an Alienware Aurora R7 PC a few months ago. It worked great for a while, NVIDIA graphics card included, but after a PC crash a month or two back, I've been having problems with the Graphics Card. At first, red dots started appearing (right after booting up the computer) that I couldn't get rid of, see here:  After a while, I figured out restarting the computer after turning it on got rid of the red dots, but I guessed that was just a symptom and that the graphics card itself was still having problems. Occasionally, I get this for a few seconds before the Windows log in screen comes up:      I also started getting 'insufficient vram' messages when attempting to run some bench-marking software and found that my NVIDIA GeForce GTX 1080 had '0MB' of VRAM. Then, whenever I opened Photoshop, I kept getting this warning:     I didn't want to touch it while the semester was ongoing, but now that it's over I've done some more research. According to the Systems Info panel, my NVIDIA graphics card is a 'problem device' which is why Windows blocked it from running. I've tried to uninstall and reinstall the NVIDIA drivers multiple times, used DDU to make sure I got everything, but the Error 43 code is still active.     I've looked through several forums and articles, but I'm really not sure what to do. Is this a software problem or a hardware problem? Do I need to get a new Graphics card?  I'd really appreciate any help I can get.

Eimy_B · Answer

Hi @autumnjan_19, Send me a private message with the Service Tag so I can review your case.

JoePitman · Answer

I'm having the exact same issue with my similar setup.  Here is my service request number:   Same symptoms and same computer and set up.

Tesla1856 · Answer

@JoePitman wrote:

I'm having the exact same issue with my similar setup. Here is my service request number:

Same symptoms and same computer and set up.

Are you under Dell warranty? If so, why are you looking for a DIY fix?

Does you machine pass (F12 on boot Menu) ePSA Diagnostics?

Reading about thread, that one looked like a hardware problem to me.

List your exact config and Power-Supply size.

Alienware Desktops

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