From my understanding this is an error/issue impacting only users who have updated to the most recent BIOS revision, and some people have fixed it by downgrading back to the next most recent version they had previously (note there is always risk here so I am not recommending this, just noting what has worked for others). This update is done automatically by Dell supportassist unless you manually disable updates. If you haven't updated yet, it may be wise to look into this issue before updating to the most recent bios.
I have an older bios version and i don't have this error. I have no interest in upgrading to the most recent BIOs. Especially with the issues popping up lately on the most recent version.
They fixed it for me. They emailed me the files because the server that downloads the profiles is down.
Are you able to switch OC level 1 and 2 profiles in BIOS too, without using AWCC? From my understanding dropping the xtu files into the AWCC file in windows is a workaround solution.
Same problems on my R5. Removed, re-installed multiple times but nothing ever works.
I was considering buying an R10 Ryzen, but this kind of lack of support for customers has made me lose faith. I'm building my own again from now on. This is unreal.
Dan Riz
9 Posts
0
April 25th, 2020 17:00
There is still no solution
If I turn down the power scheme in windows advanced screen saver to power saver the CPU goes down as expected.
Any over clock settings I choose in the BIOS including disable over clocking does nothing.
Dan Riz
9 Posts
0
April 25th, 2020 17:00
any word?
Dan Riz
9 Posts
0
April 25th, 2020 21:00
any luck? im screwed here too
Jfolg
1 Message
0
April 26th, 2020 14:00
R7 user here and having the same issue on my end
r72019
6 Professor
•
5.3K Posts
0
April 26th, 2020 15:00
From my understanding this is an error/issue impacting only users who have updated to the most recent BIOS revision, and some people have fixed it by downgrading back to the next most recent version they had previously (note there is always risk here so I am not recommending this, just noting what has worked for others). This update is done automatically by Dell supportassist unless you manually disable updates. If you haven't updated yet, it may be wise to look into this issue before updating to the most recent bios.
JCS Gio
4 Posts
0
April 27th, 2020 15:00
HI.
I had a similar problem with my Aurora R8, I solved re-flashing the BIOS (same version already installed).
I guess that in this way you reset same parameters to their original value.
Let me know if it work for you too
r72019
6 Professor
•
5.3K Posts
0
April 27th, 2020 18:00
I have an older bios version and i don't have this error. I have no interest in upgrading to the most recent BIOs. Especially with the issues popping up lately on the most recent version.
Dan Riz
9 Posts
0
May 4th, 2020 13:00
They fixed it for me. They emailed me the files because the server that downloads the profiles is down.
r72019
6 Professor
•
5.3K Posts
0
May 4th, 2020 17:00
Are you able to switch OC level 1 and 2 profiles in BIOS too, without using AWCC? From my understanding dropping the xtu files into the AWCC file in windows is a workaround solution.
Tritoneaka
1 Message
1
May 5th, 2020 03:00
Please, can you share these files? I have the same dammed issue on my R4 17.
Or.. on which email you wrote to? I cannot find the way to contact them without paying hundred pounds for the customer support. Thank you!
Mouadh.khaled
1 Message
0
May 28th, 2020 12:00
I have aurora r7 & im facing the same prob with OCC
Is there any update
vhinzkie29
4 Posts
0
June 12th, 2020 01:00
have you find a solutiuon please share.
vhinzkie29
4 Posts
0
June 12th, 2020 01:00
Hi Dan,
Can you please share my alienware 17 r4 have this issue for so long. an yet no fix
MDPharaoh
4 Posts
0
July 12th, 2020 08:00
I'm having the same exact issues, as well I downloaded the files supposedly with the fix and put them in the right place and nothing.
repoman666
7 Posts
0
July 12th, 2020 09:00
Same problems on my R5. Removed, re-installed multiple times but nothing ever works.
I was considering buying an R10 Ryzen, but this kind of lack of support for customers has made me lose faith. I'm building my own again from now on. This is unreal.