Aurora-R7, headphone jack not detecting

Question

I recently purchased this PC, I have had it for a little over a week now. I bought a headphone splitter so I could have audio input and output. It was working fine, then one day I turned on my computer and the only audio output source it was detecting was to my monitor. I then updated all my drivers and everything and it worked. Now I just turned it on and its not working again. The only output source detected is my monitor. And im using the same headphones and headphone splitter.

kadin_dunphy · Answer

yeah, I have tested in all ports using different headphones.

Tesla1856 · Answer

Test with a normal pair of speakers or headphones. The 1/8 jack should only have 3 metal contact-bands on it. Test in back jack and also the front one ... NO SPLITTERS or other adapters.

kadin_dunphy · Answer

yeah, I have tested in all ports using different headphones.

Tesla1856 · Answer

Well, if the back jack isn't working (and you are sure it's not the headphones/speakers or drivers) ... for this Aurora-R7 owner , Dell had to replace the motherboard to fix it.

https://www.dell.com/community/Alienware-Desktops/Aurora-R7-no-audio-through-any-audio-ports/m-p/6178435#M5516

Eimy_B · Answer

Hi @kadin_dunphy, Send me a PM with the Service Tag so I can review your case.

Alienware Desktops

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