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September 14th, 2020 10:00
Aurora R7, motherboard replaced, ethernet not working
My motherboard was recently replaced (10 A.M. this morning) under warranty after issues with my computer (not network related). After it was replaced, my ethernet did not work. There is an orange light on the back of my computer near my ethernet port, but no flashing light indicating it's connected. I'm currently using WiFi as a way to connect. I've gone through Dell Support and have eventually reset my PC with no success in fixing my issue. The internet is working for other computers in the house. I've had no issues before today. I've tried a different cord with no success. Any ideas as to how to fix this issue? Thanks
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fireberd
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September 14th, 2020 10:00
Call Dell Support. The PC is still not fully functioning.
We could try many things but as this is a warranty repair issue, call support and let them work on the problem. May be a defective replacement board.
DELL-Cares
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September 15th, 2020 07:00
Hi! Thank you for reaching out to us and we're deeply sorry about any issues that you might have encountered with your Aurora R7. Feel free to send us a private message with the service tag of the unit and we will be more than happy to assist you further.
Kind regards,