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Aurora R7, overclocking is not working, error is attached

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When I click on the OC controller and try to turn on, it gives this error. Any expert here please? I already installed the OC software as it required but no use.

ErrorError

 

 

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5 Tungsten

Re: Aurora R7, overclocking is not working, error is attached

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Re: Aurora R7, overclocking is not working, error is attached

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no one answering..wow

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5 Tungsten

Re: Aurora R7, overclocking is not working, error is attached

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@Touseefdesigner    no one answering..wow

Very minimal information provided.

What CPU do you have? Is it overclockable . . . or should we just guess?

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Re: Aurora R7, overclocking is not working, error is attached

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Yes

@Dell630i 

Processor i7 8700K

Graphic card 1080 8GB

it was before overclocked but since i reinstalled the windows ..it never fixed.. All the command center thing is working except the Overclocking thing.. 

by the way from the BIOS the setting is ON .. OVERCLOCK ON.. then Profile is Disable  but there is 2 profiles i saw in BIOS.. even if i select the 1st profile and come back to windows and turn on the OC.. the error comes the same above.. dont know what to do. 

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5 Tungsten

Re: Aurora R7, overclocking is not working, error is attached

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@Touseefdesigner 

Ok, that information will be helpful. I'll ping the Aliens @r72019  @GTS81  👽  👽  the resident experts for such matters.

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4 Ruthenium

Re: Aurora R7, overclocking is not working, error is attached

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Sorry, never seen this before. Anyways, my R8 is booted up maybe every 2 weeks.

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Re: Aurora R7, overclocking is not working, error is attached

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Strange ... NEED PRO PEOPLE here to talk and solve the problem.
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5 Tungsten

Re: Aurora R7, overclocking is not working, error is attached

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@Touseefdesigner     Strange ... NEED PRO PEOPLE here to talk and solve the problem. 

This is a user forum.  "PRO PEOPLE" get paid for their talk and problem solving.

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2 Bronze

Re: Aurora R7, overclocking is not working, error is attached

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This is AWCC? Dell has detailed instructions on how to remove and reinstall AWCC. Worth a try?

https://www.dell.com/support/article/en-uk/sln303405/how-to-remove-and-reinstall-the-alienware-comma...

 

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2 Bronze

Re: Aurora R7, overclocking is not working, error is attached

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You might also check this earlier thread on the problem you're describing:

https://www.dell.com/community/Alienware-Desktops/Aurora-R7-OC-controls-Predefined-Profiles-Missing-...

A number of users are reporting the same thing. No very conclusive answer, but there is a suggestion to reflash the BIOS or roll it back to the previous version.

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