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May 9th, 2020 21:00

Aurora R7, randomly restarting, full reboot with no warning

I am having the same issue as the user on this discussion (couldn't figure out a way to comment on it, may have been closed?)

My alienware R7 crashes randomly, turns off and restarts - without any notice or warning. It just quickly seems to lose power and quickly returns to alienware boot screen and then asks me to login after it boots. Total restart.

https://www.dell.com/community/Alienware-Desktops/Aurora-R7-random-reboot/td-p/7247035

I am on an APC with battery backup BACK-UPS Pro 1000... the APC looks to be acting perfectly normal. Do you think it is my internal PSU? The only thing I can think of that recently changed is that I installed a Pen Display Drawing Tablet driver a little while ago, but I think they restarts may have started right before that - I have a hard time recalling. The driver is for the Gaomon PD156Pro display tablet driver: Gaomon_Windows_Driver_v14.8.90.1126_beta (https://www.gaomon.net/Pen_Display/PD156PRO.html)

Is it possibly a driver isssue?

Any chance it could be GPU related, as it seems to happen when I have my tablet display on, or messing with displays to make my tablet act right. I'll need to keep it unplugged for a while and see if it crashes without being used.

Just worried this is a hardware issue and could be damaging my computer by allowing it to happen. Want to fix it quick... Thank you for any help!

 

System info:

System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.16, 8/28/2018
SMBIOS Version 3.1

GeForce RTX 2080

32Gb Physical Memory

Microsoft Windows 10 Home

Just installed Gaomon 

8 Professor

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5.3K Posts

May 9th, 2020 21:00

Also, are the shutoffs only during load or only when you're using the tablet?  Or do they occur randomly even under idle? 

8 Professor

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5.3K Posts

May 9th, 2020 21:00

1.  You can try running the built in diagnostics ePSA tests to see if any hardware errors come up.  Not all issues will always show up. 

2.  You can also try updating the GPU drivers (or do a "clean install" directly from Nvidia). 

3.  If you think it may be the GPU, try seeing if the error goes away by connecting the monitor to onboard graphics and removing the GPU. 

4. You can also check event viewer and reliability monitor to see what critical issues show up. 

#2 above - clean install of GPU drivers: 

 servlet.png

10 Wizard

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17.6K Posts

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70.4K Points

May 10th, 2020 09:00

Kudos for equipping the system with the nice APC-UPS . 

Temporarily, set Windows to NOT reboot on a OS crash. Also, to write crash-logs.

First, it must If it passes ePSA test (as @r72019  mentioned )

Second, what shows in Windows reliability report? Do you see any critical (red) errors ? 

11 Legend

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15.7K Posts

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81K Points

May 10th, 2020 10:00

Either insufficient power distribution to gpu or suboptimal psu power output could cause random shut down. @r72019 has suggested good idea of minimizing power draw from psu by removing gpu and getting video from iGPU.  Run system at idle and see what happens. If no more random crash, consider testing fully loaded system w different working psu connected outside case. The only potential damage risk to components is computers are not supposed to be hard shut down too many times according to old school teaching.  Perhaps it has to do w voltage spikes when power switch is suddenly turned off.  In your case it is more likely system crashes for lack of power not from hard shut down, so risk is lower imo.

May 14th, 2020 12:00

@Tesla1856  @r72019 @redxps630 Thank you all for the help and suggestions. 

Ok, so I've unplugged the graphics tablet for a while and just experienced my first crash in 5 days... 

Windows event viewer shows these critical errors as Event ID: 41 , Source: Kernel-Power , Task Category: (63)

Windows Reliability Monitor summarizes them as "Windows was not properly shut down."

I see lots of critical errors inside the reliability monitor (mostly different application failures, but nothing seems to be correlating with the windows shut down critical errors (no program is consistently showing a critical error just before or at the same time).

 

After ceasing to use the tablet, this is the first crash in 5 days. When I was using the tablet, I had 6 total crashes within back to back days... so it still feels related to that tablet driver, but it could just be coincidence. This crash was just using the internet at relatively low power for the GPU and CPU. 

 

I ran the SupportAssist updates, hardware scans, file cleaner, performance tuner and network optimizer.... which also updated the bios and restarted the system. I'll see if it crashes still after this... 

I put both GPU's through the Nvidia stress test - both passed with no crashes.

I'll now run a system file checker and also re-install Nvidia GPU drivers fresh.

I will also shut down and then do the f12 ePSA test.

 

Thanks everyone for the suggestions. Crossing my fingers that the issue got repaired during supportassist updates...

10 Wizard

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17.6K Posts

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70.4K Points

May 28th, 2020 11:00

1. Ok, so I've unplugged the graphics tablet for a while and just experienced my first crash in 5 days...

2. Windows event viewer shows these critical errors as Event ID: 41 , Source: Kernel-Power , Task Category: (63)
Windows Reliability Monitor summarizes them as "Windows was not properly shut down."

3. I see lots of critical errors inside the reliability monitor (mostly different application failures, but nothing seems to be correlating with the windows shut down critical errors

4. (no program is consistently showing a critical error just before or at the same time).

=========================

1. Sounds like system is a bit more stable ... good.

2. Normal after a crash or "dirty shut-down".

3. There should be no critical errors in red. An effort should be had to clean those up. 

4. Irrelevant. System just runs poorly and finally crashes down later.

11 Legend

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47K Posts

May 28th, 2020 11:00

GAMON isnt a dell product so you would have to ask them.

You did not provide any event log errors or dumps so the first thing to try is disable auto reboot for a crash and check the dumps to see whats going on.

2 Intern

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2.2K Posts

May 28th, 2020 12:00

@TobyWanShinobi :

Format C:

Clarification: It's in jest. What I'm suggesting is try a clean Win10 install.

1 Message

November 15th, 2020 09:00

Note that last comment on this thread was in May. I have similar problems. Could you please let me know if and how yours was resolved?

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