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October 25th, 2018 11:00
Aurora-R7, top fan, noise between 1670 to 1770 RPM
This is driving me nuts. There's a strange oscillating noise that sounds like a rattle that only manifests itself between 1670 to 1770 RPM. It's cyclical, meaning you hear it for a second, then it goes away just to recur a second later. The noise goes away when tilting the R7 chassis from one side to another. It only comes back when the PC is sitting upright. It's not the water pump as I can hear that running separately.
Cooling performance is not affected, but when I'm trying to work in a quiet environment it can be annoying. I can lower fan speeds or adjust my curve at the expense of CPU heat. Not ideal.
Has anyone come across similar? I'm going to give Dell a call if I can't sort it out myself, but having opened the tower while everything was running, cannot find any thing loose that would cause the problem. More than likely, the fan blades may be slightly out of balance, and causes this noise only at certain speeds.
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amstel78
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402 Posts
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October 25th, 2018 11:00
Well, if a picture is worth a thousand words, then a video must be worth a million.
I recorded it and posted to YouTube: https://www.youtube.com/watch?v=PcJWoKsRlp0
Tesla1856
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October 25th, 2018 13:00
Hard to tell. That's like listening to the engine of a car making a funny noise ... with the hood closed. :TongueTied:
Sounds like a fan. Maybe the low-rpm "Top Fan" ... maybe. You will have to fix it to know for sure.
If you have a warranty, I suggest you call Dell. Technicians are trained to learn how to fix computers.
amstel78
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October 25th, 2018 13:00
It is the top fan. The noise; think of that ratcheting sound a noisy hard drive makes. That's the best I can describe the sound except it only happens at a certain RPM.
The fan works just fine apart from that. This is more of an annoyance rather than something that affects the computer's ability to function.
Tesla1856
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October 25th, 2018 13:00
If you are sure then replace it (or have it replaced). Dell Fans are like $20.
Sounds like you have a Liquid-Cooler, so they will likely replace the whole Liquid-Cooler assembly.
amstel78
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October 25th, 2018 14:00
I submitted a ticket. Waiting for them to get back to me.
Oddly enough, the noise goes away completely when the computer is laid on its side. Out of curiosity, I also ran ePSA. No problems detected with either fan or coolant pump. All screws are tight as well. Might just be one of those things I guess.
Tesla1856
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October 25th, 2018 15:00
Like you said ... un-balanced blades or bad bearing (sometimes it just has a cheap sleeved-bushing). Sometimes it's just a wire rubbing on blades, but I'm assuming you checked for that already.
These fans are made by the thousands, and not every one is perfect. And yes, sometimes that cheap fan ends-up in your expensive Liquid-Cooler, high-end power-supply, computer case, or whatever.
Some companies make high-end fans, most with stricter quality control.
PentatonicSteel
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October 29th, 2018 09:00
You can replace the fan inside the water cooling assembly with a more quality one, but it's some work...
You would have to remove the water cooler from your pc, obviously requiring a re-paste and install.
I notice mine has a bit of a "grindy noise" when cpu is at a low load, but I have a heavy fan profile under my OC, so most of the time it is spinning fast and the "grindy noise" disappears due to the high rpm and louder sound.
The fans aren't quality ones (as far as noise goes), but the aio system is actually very good. I just leave it be. Performance computers are always loud and it's just the way it is unless COMPLETELY water cooled.
If I was you, I would just learn to accept it (as the replacement would likely be irritable as well). Or look into replacing the fan in your existing water cooler yourself.
I honestly feel like the fan was meant to be run at higher rpm than it is under default settings and low load. It moves a TON of air, and it is seemingly reliable.
PentatonicSteel
240 Posts
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October 29th, 2018 09:00
Not sure buddy.
I just know it has been done and there is plenty of info out there to help get it done.
In my opinion, the whole ordeal...still not worth bothering with. Maybe crank up your fan profile a bit just enough to get the rpm at a level where the distracting noise is gone?
I would surely replace my fan if I felt it really necessary though, no matter the headcahe ahead in getting it done. I would rather DIY the fan than have Dell replace with another oem chunk of dung. Of course, you could probably have them come out, but pick up the 3rd party fan in the time being, wait for them to remove and replace, surely they will assist you with installing the new fan into the cooler system before re-pasting and re-seating.
It's not Dell that comes out, it's a contracted hire.
Here is a link for info and a couple of amazon links to the fans commonly used as upgrades.
https://www.reddit.com/r/Alienware/comments/8h21o0/aurora_r7_cooling_upgrade_drops_temps_under_load/
amstel78
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October 29th, 2018 09:00
Thanks for your reply. Dell has offered to replace the AIO but like you mentioned, I do have concerns that the replacement will be just as bad or perhaps worse. In addition, if the tech does a bad job replacing parts or reseating the cooler onto the CPU, it could lead to more problems down the road.
Perhaps I'll leave it be and wait until the last month of warranty coverage to have Dell check it out.
As for replacement fans, is the power header going to the motherboard a standard connector or proprietary?
amstel78
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402 Posts
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October 29th, 2018 15:00
I'll have Dell replace the AIO one or two months before my warranty ends. After that, I'll run with it for as long as I can tolerate the noise.
Yeah, I know performance machines are loud. I've built quite a few high speed, low drag PC's in my day. This Dell is the first one I bought "off the shelf" so to speak. Unfortunately I didn't have the time nor patience to build a new one from scratch after my last workstation bit the dust.
It was for the most part quiet as a mouse when it was brand new. Only recently did the top fan start making the noise I described earlier along with the AIO's water pump which sounds like a constant rapid ticking or clicking. It's not air bubbles either because I've had the computer running while I've moved it into various positions, including upside down and the ticking won't go away.
Anyway, there are times when I work from home and when I do, I prefer to work in a quiet environment. The noises coming out of the R7, while not obscenely loud, do start to irritate after awhile.
Tesla1856
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October 29th, 2018 16:00
I have a loaded Aurora-R6 (with Liquid-Cooler, 850w PS, and GTX-1070).
During browsing and productivity tasks, it's hard to hear if it's even running.
During gaming (WoW , Fallout-4) you can finally hear some fans, but it's still quieter than my old Aurora-R1 (also equipped with a GTX-1070).
amstel78
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October 29th, 2018 17:00
Try running yours on a curve.