Aurora R8, AWCC, not working after May 30 update

Question

When opening Alienware Command Center after the May 30th update, I am getting 'No supported AlienFX devices were detected.' I have uninstalled and reinstalled everything having to do with Alienware Command Center several times (including removing folders and registry entries), nothing has helped. I am running Windows 10 Pro version 2004 and the computer is an Aurora R8.

BrandonVM · Answer

Yes, the Aurora R8 desktop itself has AlienFX lighting and my Alienware RGB Gaming Mouse (510m) also does. All of this was recognized properly in the Command Center application until I updated it today. The trouble is, installing the previous version also does not fix the problem. I am at a loss at this point as to what to do.

r72019 · Answer

Do you have any Alienware peripherals connected to the system?  That message is referring to setting up the RGB on a compatible alienware mouse, monitor, keyboard, etc.

r72019 · Answer

Try using revo to uninstall AWCC.  If that doesn't work, perhaps contact Dell tech support, since this update is so new it may be a bug that they need to fix.  That's why I have auto updates turned off - let other people be the guinea pigs, their BIOs updates and Dellware updates are not without issues.

speedstep · Answer

Description

Version

Download

Alienware OC Controls
This package contains system performance monitoring/management features for Alienware and G Series desktops and notebooks that run on Windows 10 operating system.More details

1.2.34.1214

http://downloads.dell.com/FOLDER05542089M/1/Alienware-OC-Controls_FPN9K_WIN64_1.2.34.1214_A00.EXE

Alienware Command Center
This package contains the Alienware Command Center application that is supported on Alienware systems Aurora R8, Area 51-R5/R6, Area-51 R7, Alienware 15 R4, Alienware M15, Alienware M17, Alienware Area-51m, and Alienware 17R5; and Dell systems Dell G5 15 5590, Dell G7 15 7590, and Dell G7 17 7790, running on Windows 10 operating system with an Alienware or Dell Gaming peripheral. This package includes Main Dashboard, Games Library, Game Profile Manager, AlienFX Lighting Manager (AlienFX compatible systems and peripherals only), Macro Manager (Supported peripherals and laptops only).More details

5.2.37.0

http://downloads.dell.com/FOLDER05626149M/1/Alienware-Command-Center_KG0WW_WIN_5.2.37.0_A00.EXE

speedstep · Answer

AWCC has to come from the microsoft store for recent models

Older models will have to install the OEM version for the specific platform version 2 or 3 or 4

There is no one size fits all for All models all years all platforms.

For more information refer to Dell Knowledge Base article New Alienware Command Center Quick Guide.

AWCC requires Windows 10 version 16299 or later.
It is recommended that you update Windows and the drivers for your computer before installing the Alienware Command Center. For more information refer to Microsoft Knowledge Base article Windows Update: FAQ and Dell Knowledge Base article Drivers and Downloads FAQs.
When your computer is preinstalled with AWCC 5.0 or later, you will still need to install the Alienware Gaming Peripheral driver (refer to the steps below), after that you can configure your Alienware gaming peripherals through FX available in AWCC. For more information refer to Dell Knowledge Base article New Alienware Command Center Quick Guide.
When your computer is not preinstalled with AWCC 5.0 or later, perform the following steps to install the latest AWCC. AWCC 5.0 or later can co-exist with older versions of AWCC on the same computer, so you can continue to use the older version to configure your computer.

Make sure the computer is connected to the internet.
Browse to the Dell PC & Tablet Accessories Product Menu website.
Select the model number of your Alienware Gaming peripheral (it may be listed on the bottom of the device).
Touch or click the Drivers & downloads tab
Select the Operating System installed on your computer using the drop down menu under Operating system:.
Touch or click Download to the right of Alienware Command Center (do not close the browser window).
Depending on your browser, you will get different options. The following steps are based on using the Chrome browser.
Once the Alienware Command Center is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts.
Wait for the Dell Update Package window to appear the second time, and then touch or click Close.
Touch or click Download to the right of Alienware Gaming Peripheral driver.
Once the Alienware Gaming Peripheral driver is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts.
After the Alienware CC Components for AWCC Setup driver is installed, restart the computer.
Notes:
- After the computer restarts, launch the Alienware Command Center which may take a while to start, and you may get a no AlienFX devices detected, as it may be downloading additional software or starting the command center service
- Touch or click the FX tab located on the top of the program window to start configuring your Alienware Gaming Peripheral.

Alienware Desktops

Aurora R8, AWCC, not working after May 30 update

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