Aurora R9 continuous reboot loop

Question

I am wondering if anyone else has had issues with their Alienware Aurora R9 just shutting off while in the middle of using it and getting stuck in a reboot loop where it will try to reboot and then shut off before it can again and just keep repeating itself with this process.  I have reset my computer to reload windows 10 thinking it was a windows issue and it just did it again.  I am looking for any suggestions on how to fix this.

Vanadiel · Accepted Answer

Disable automatic restart. Sounds to me like you have a BSOD that is likely hardware related if installing the OS gave the same results. Disable automatic restart

tbrecker · Accepted Answer

I was able to view this for about 5 minutes before it shut-off again. Unfortunately I am not really sure what I am looking for. I wish I could attach some screen pics I took with my phone but 2 of the errors that were often showing stated: "the event logging service encountered an error (res=5) while initializing logging resources for channel Microsoft-windows-kernel-boot/operational" and the other most common warning during the times of shut down state "the application-permission settings do not grant local launch permission for the COM server application with CLSID Windows.SecurityCenter.WscDataProtection and APPID
Unavailable to the user NT\Authority\System SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable) This security permission can be modified using the Component Services Administrative tool."

tbrecker · Accepted Answer

I replaced the psu and power cord and now it is no longer doing this and works fine.

tbrecker · Accepted Answer

I replaced the psu and power cord and now it is working just fine finally.

redxps630 · Answer

First try replace cmos battery w a brand new cr2032, although pc is 3 years old.

then clear cmos settings by motherboard jumper.https://www.dell.com/support/manuals/en-us/alienware-aurora-r9-desktop/alienware-aurora-r9-service-manual/clearing-cmos-settings?guid=guid-4a18ef2a-3315-4441-9f77-64b292e14842

tbrecker · Answer

Unfortunately this did not work. Anyone have any other suggestions. This was my first Dell and I am about to throw it in the trash.

tbrecker · Answer

It did not work...any other suggestions..

tbrecker · Answer

Th

tbrecker · Answer

Unfortunately, this did not work.  I no sooner got it done and the computer crashed and it went right into the reboot loop.   I do not use it for gaming.  I use it for photo editing and the only hardware is my keyboard, mouse and printer.  I have an external harddrive to that I plug in when I am editing but it does this even if that is not connected.  When it is doing this the computer does not stay on long enough while repairing or running the bios to finish but the few times it has it said no issues with hardware.  I am at a loss.

Vanadiel · Answer

Try the event viewer to see what is logged. Event viewer

Alienware Desktops

Aurora R9 continuous reboot loop

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