2nd question first. Dell Update Application is a Dell app not an Alienware app. All Dell systems will probably have that in the list of applications available.
And this forum post regarding the Recovery Tool reappearing.
I think Alienware Update is just a re-skinned Dell Update, but frankly I lost track of what they call it and which is pre-installed on Aurora-R7 now-days.
I uninstalled all of it, including Support-ASSist.
All is good. Other than nvidia.com drivers, everything I need seems to come from Windows Update now anyway. If you want an actual BIOS update, just go get the next one from support.dell.com or ftp.dell.com .
I know it doesn't really help your situation exactly...
But I recommend you get into the habit of ignoring support assist all together. The pop up can be annoying, but really, if your system is working great...the only updating you should need would be for the independent cards and peripherals imo.
Learned my lesson after serious struggles with the bios updates. No more of that bs!
Agreed with the other posts. Support Asst. is real buggy unless they fixed it with a new version. I tried it and each time I went to the Dell site for my PC (Aurora R7) it would prompt me to install the SA but I already had it and after a few uninstalls/re-installs nothing changed. I just said screw it I can manually do mine own updates. Sometimes those "driver update" programs can do more harm then good imo.
JOcean
9 Legend
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12.6K Posts
0
November 29th, 2018 19:00
2nd question first. Dell Update Application is a Dell app not an Alienware app. All Dell systems will probably have that in the list of applications available.
And this forum post regarding the Recovery Tool reappearing.
https://www.dell.com/community/Windows-10/Dell-Update-stuck-on-quot-SupportAssist-OS-Recovery-Tools-quot/td-p/5117698
Tesla1856
8 Wizard
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17.4K Posts
0
November 29th, 2018 21:00
I think Alienware Update is just a re-skinned Dell Update, but frankly I lost track of what they call it and which is pre-installed on Aurora-R7 now-days.
I uninstalled all of it, including Support-ASSist.
https://www.dell.com/community/Alienware-Desktops/My-Aurora-R6-The-Adventure-Continues/m-p/6095405/highlight/true#M3971
All is good.
Other than nvidia.com drivers, everything I need seems to come from Windows Update now anyway.
If you want an actual BIOS update, just go get the next one from support.dell.com or ftp.dell.com .
PentatonicSteel
240 Posts
0
November 30th, 2018 07:00
I know it doesn't really help your situation exactly...
But I recommend you get into the habit of ignoring support assist all together. The pop up can be annoying, but really, if your system is working great...the only updating you should need would be for the independent cards and peripherals imo.
Learned my lesson after serious struggles with the bios updates. No more of that bs!
22GREEN
2 Intern
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239 Posts
0
November 30th, 2018 08:00
Agreed with the other posts. Support Asst. is real buggy unless they fixed it with a new version. I tried it and each time I went to the Dell site for my PC (Aurora R7) it would prompt me to install the SA but I already had it and after a few uninstalls/re-installs nothing changed. I just said screw it I can manually do mine own updates. Sometimes those "driver update" programs can do more harm then good imo.
PentatonicSteel
240 Posts
0
November 30th, 2018 11:00
^this^
I haven't uninstalled it yet, only due to the info out there stating that it is not easy to uninstall...go figure