THE BEST PURCHASE OF MY LIFE

Question

IT will be hands down the worst purchase you'll ever make. I could genuinely write a book with the amount of issues I've had with the R14. If you have basic tech support you get any and every single overseas mediocre tech support imaginable unless you pay for pro where you speak with an American who without sounding rude, you can actually understand and hear because they don't have broken English and workers in the background screaming as well. If you enjoy buying a product that doesn't work out of box, that will have issues constantly, buy an Alienware. If you enjoy paying top dollar for mediocre performance and an insane amount of plastic engineering, Alienware is for you. If you like buying a 3080 that works like a 3060 and a 5900x that works like a 3600x then Alienware is for you. No GPU airflow with the weird BDSM scenario Dell seems to like for the GPU. Single AIO for a 5900x is about as funny as the fact that I convinced to buy this thing. The fans are louder than a Boeing 747. It's actually become a joke within the household that when the fans kick on to move the minimal amount of air they move we pretend to be the captain speaker over the intercom, we take off and land safely each time in case anyone was wondering. They'll come replace components with refurbished components even though your buying it brand new? Makes one wonder if the entire pc is just refurbished parts but what do I know. And finally, you're reading this here because Dell does not allow anyone to leave real reviews. Real people don't have the ability to write the things you might see here, although I expect to get taken down. Thanks for coming to my Ted talk, Upset customer who regrets his purchase but is grateful for his states limited warranty laws.   Chris M makes me clear that reviews are real even though dating back 5+ years you can find people asking Dell how to post a review for anything they purchase.

sam55todd · Answer

Nice trick with the title and nickname.

ProfessorW00d · Answer

Sorry to see you had troubles, but keep in mind you are a statistical sample size of . . . one.

RodsterB · Answer

Your frustrations are understandable and it is something Steve Burke addressed on his Gamers Nexus YT Channel. He wasn't as kind tbh. My advice is to pull the CPU/GPU/SSD and memory and install them in a new case with good airflow and buy yourself a motherboard, CPU cooler plus power supply.

These systems are not that bad but buyers need to understand their quirks and limitations. That is why if I were to buy another prebuilt it would be the HP Omen 45L. They address most of what is wrong with the Alienware Aurora's.

Vanadiel · Answer

Better case and motherboard would solve most of the issues. In my opinion those are the 2 weak components in any of these Aurora systems.   The rest is not that bad component wise.

Jupiter_7 · Answer

I think its a larger sample size for R13 buyers that were expecting at least XMP support.  Even the new R15 supports XMP and that is still running with the same Intel z690 chipset.

AnClar · Answer

Yep...totally agree re the XMP issue. I still wonder what technical limitation is driving the Dell engineers to not allow XMP support on the R13. It is frustrating. I wish that Dell would give us a reasonable h/w trade-in/upgrade option on these systems in general. At less than a year old, I'm not going to shell out for a brand-new system and then have to sell the old one myself. But I'd definitely consider a decent trade-up option. Too bad Dell doesn't have this and isn't likely to ever offer it.

sam55todd · Answer

If I understand correctly then XMP functionality would need flexibility on control voltages and if electronic circuits to do this are not implemented on board design level then it's not something user can download and install (that is I guess the technical limitation). There are also various tests required to validate sustainability and failures under stress (component longevity and parameters) which need resource allocation (dedicated human effort, financial and physical capital) - this part covers failures/returns/warranty chain (transition from technical domain into commercial and legal departments since Dell probably wouldn't want to deal with another waive of claims on causing equipment failures due to some update they released). It is normally more viable and rewarding to throw all resources into developing new products/innovation to stay afloat within the competitive market {where Dell is already lagging in many areas with their product releases} and supporting last generation products (than going back two-three-four generations - where perhaps a bare minimum should suffice).

AuroraHasManyFans · Answer

@Alienwareisterrible wrote:

If you like buying a 3080 that works like a 3060 and a 5900x that works like a 3600x then Alienware is for you.

Hi OP! Do you have any UserBenchmark results that you don't mind to share? This sounds incredible. I have heard that the Alienware OEM 3080s and 3090s don't perform satisfyingly. I'm curious to see the actual benchmark results.

Vanadiel · Answer

I use an OEM 3080: userbenchmark  The myth that they do not perform satisfyingly is exactly that, a myth.

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