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711
October 26th, 2021 13:00
X51 R3, turns on, then turns off
Hello, I am having a problem with my Alienware X51 R3. After noticing my computer wouldn't turn on I saw the power cord had come unplugged, but the computer screen stayed black instead of booting after it was reconnected. I tried first a power drain and then clearing the cmos, neither of which fixed the issue.The computer now shuts off a few seconds after starting up to a black screen. I would appreciate any help you can give.
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Vanadiel
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October 26th, 2021 14:00
Any flashed on the Alienware head? (Power button).
Harpo
3 Posts
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October 26th, 2021 15:00
Nope, no flash on the power button, it stays solid white.
Harpo
3 Posts
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October 26th, 2021 16:00
The splash screen doesn't come up, F12 doesn't seem to do anything. I also should add it's staying on longer than I realized it was, I timed it and it's a little over a minute before it shuts off again.
Vanadiel
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October 26th, 2021 16:00
Can you try running pre boot diagnostics and see if any error codes show up?
pre boot diagnostics