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99335
January 17th, 2016 10:00
AURORA R4 CPU PUMP FAILURE
After my Aurora R4 was turned on today after being off for about 10 months the fan seem to turn its self on to full blast and the vents no longer open . If I then go into Alienware Command Center and go to the THERMAL CONTROLS Page Every sensor is reading 0C it also shows CPU PUMP Failed .
Now I live in Colchester Essex is there a local Dell agent or do I ship the computer back to dell for repair or a service call .
Windows 7 Home Premium Service Pack 1
Intel 975 @ 3.33GHZ 3.33 Ghz
Ram 12 GB
64 Bit
BASE score 5.9
Any Thoughts from any others who may have had the same problem
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Tesla1856
8 Wizard
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17.1K Posts
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January 17th, 2016 12:00
Shut-down, unplug, press power-button a few times. Let rest 15 minutes, then power-up.
This is the "Power Dissipation" procedure and should help to reset MIO-Board.
Unfortunately (IIRC) the "outside of Windows" Dell Diags that ships with Aurora-R4 does not support checking the MIO-Board.
en.community.dell.com/.../19454040
sonar48
12 Posts
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January 17th, 2016 13:00
Then you get this message , So not sure if the cooling pump needs replacing or if its just a software problem.The computer still runs but the fan is running at full bore .
1 Attachment
Alienware-Alienfx.PNG
sonar48
12 Posts
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January 17th, 2016 13:00
Many Thanks for your reply but when you power the system back up there is no movement in the vent covers and the fan just seems to be running fast . Then you get this error message .
1 Attachment
Error Message.PNG
Tesla1856
8 Wizard
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17.1K Posts
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January 17th, 2016 13:00
Since you are running Win7-64, try a clean install of CC v2.8.9.0 . As in that link ... it's the latest version supported by Win7.
Tesla1856
8 Wizard
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17.1K Posts
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January 17th, 2016 14:00
Also, since this is an ALX model, try removing AA batteries from MIO-Board lighting before doing Power-Dissipate.
Also, try re-seating MIO-Board's USB header cable to motherboard port.
sonar48
12 Posts
0
January 18th, 2016 14:00
Good Evening Guys
Well I seem to be going round in circles with the fault finding on this machine I went to this site and down loaded most of the files but its the same . I also went to the Dell web site and they checked the computer out and a few faults did show , See Attachment . I think soon it maybe best to contact a local Dell service center and let them sort it out . Does any body know who is the local Dell Service agent for Essex .
1 Attachment
MMX Test EXEC Failed.PNG