AlienFX isn't working

 Check out this article<ADMIN NOTE: Broken link has been removed from this post by Dell>and follow the steps they might help you to fix the problem. 

I would recommend uninstalling alienFX and installing the newest update.

I tried updating the BIOS but that has not helped anything. 

I can not try anything else because like I stated above, the AlienFX page in the command center is not working. as in: it's just showing up as a black screen. :c 

since you aren't responding, I'd like to add that I've searched my computer for alienfx and nothing is showing up. it's not even in my computer. could you please direct me to a place where I can download the program? thank you. 

Could you tell me which system model do you have and which version of windows are you running. 

I am running windows 8.1 on an alienware 17 laptop deployed in feb of 2014

This is the one you should download; remember to follow the instructions in the article I sent you before and to perform a power drain right after you uninstall the command center. 

this did not work, here are some screenshots at what I'm currently looking at on my screen, and also a text window with the following text 

System.Management.ManagementException: Invalid namespace
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementObject.Initialize(Boolean getObject)
at System.Management.ManagementClass.GetInstances(EnumerationOptions options)
at AlienLabs.Tools.Classes.WMIModelReader.Read()
at AlienLabs.AlienFX.DeviceDiscovery.Classes.AlienFXDeviceDiscoveryService.newSystemModelFound()
at AlienLabs.AlienFX.DeviceDiscovery.Classes.AlienFXDeviceDiscoveryService.addSytemInfoBasedOnModelTo(List`1 presentDevices)
at AlienLabs.AlienFX.DeviceDiscovery.Classes.AlienFXDeviceDiscoveryService.FindPresentDevicesInfo(List`1 installedDevicesInfo)
at AlienLabs.AlienFX.DeviceDiscovery.Classes.AlienFXDeviceDiscoveryService.DiscoverDevices()
at AlienLabs.AlienFX.DeviceDiscovery.Classes.AlienFXDeviceDiscoveryService.get_AllDevices()
at AlienLabs.Keypad.Domain.Classes.Repositories.KeypadColorControllerDeviceRepositoryClass.Dispose()
at AlienLabs.Keypad.Classes.ApplicationControllerClass.Close()
at System.Linq.Enumerable.All[TSource](IEnumerable`1 source, Func`2 predicate)
at AlienLabs.CommandCenter.Domain.CommandCenterManager.CloseApplication(ICommandCenterPlugIn plugIn, ApplicationContainer container, Boolean forced, Boolean requestedbyPlugIn)
at AlienLabs.CommandCenter.Main.closeApplications()
at AlienLabs.CommandCenter.Main.OnClosing(CancelEventArgs e)
at System.Windows.Window.WmClose()
at System.Windows.Window.WindowFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.PublicHooksFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

first upgrade your bios and the manually delete the files of alienware fx and then if possible uninstall the alienware fx and then rebot and reinstall the alienware fx your done it works perfectly Trust me