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409343
January 14th, 2016 21:00
AlienTouch Fail!
Hello!
i have Alienware 17(mid2013) by win10 latest version
Alienware 17
Service Tag:
...when i try to change any setting on Alientouch i got this error:
System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.
at SYNCTRLLib.ISynAPICtrl.PersistState(Int32 lStateFlags)
at AlienLabs.TouchPad.App.Presenters.TouchPadPresenter.apply()
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.Controls.Primitives.ButtonBase.OnClick()
at System.Windows.Controls.Button.OnClick()
at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
when i saw updated the command center i was hope this problem resolve but still there! it's Runtime error and only on win10 it's like that. plz help me and maybe if update the Command Center (Application_7YT4T_WN64_3.6.4.0_A03) or maybe update the Synaptics Touchpad Driver(Input_Driver_H3H95_WN32_19.0.15.2_A00)
By Best Regards!
Alienware - Rodrigo
9 Technologist
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4.4K Posts
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January 15th, 2016 11:00
Hi,
Make sure your system is running the latest BIOS firmware, click here for the download link. Try uninstalling the Alienware Command Center application from the Programs and Features list first. After doing that, restart the system and install it again, you can use this version.
bdyekita
4 Posts
0
January 15th, 2016 16:00
i had done all of them and also i was clean installed win 10 but still the error remain!!!!
Alienware - Rodrigo
9 Technologist
•
4.4K Posts
0
January 20th, 2016 11:00
Hello,
Thank you for confirming this. This could be a hardware problem, if your system is in warranty, send me your Service Tag in a PM for hardware assistance.
bdyekita
4 Posts
0
January 20th, 2016 12:00
thanks for replay...i don't have any problem by win8.1 but it's only with win10....and i have not warranty anymore,also i'm not at US! i hope both drivers will be up to date soon or maybe need another BIOS update...
Best Regards!
Alienware - Rodrigo
9 Technologist
•
4.4K Posts
0
January 22nd, 2016 06:00
Hi,
Are you sure you installed the correct Touchpad driver? Try reinstalling the Touchpad driver, click here for the download link.
bdyekita
4 Posts
0
January 22nd, 2016 08:00
Hi,
definitely! i have reinstalled windows 10 many times and clean with right and latest drivers! you know my job some how with testing a lots of softwares,and when i decided to ask help,i was sure about that if i did everything right and properly but did not responded! i guess nobody get attention of it ,maybe because nobody use the command center for change config of mousepad....there is something wrong with those drivers as i mentioned at early comment....it's nothing actually just little bit annoying! by the way thanks for following.
Best Regards!
Alienware - Rodrigo
9 Technologist
•
4.4K Posts
0
January 26th, 2016 10:00
Hi,
Thanks for confirming this. Normally, reinstalling the Command Center fixes this type of issues but considering everything you have already tried, this could be a hardware issue.
wfowler42
1 Message
0
July 26th, 2016 18:00
I'm having the exact same problem. With a clean install of Windows 10 Pro (Version 1511 Build 10586.494) It's not just you. I'm pretty sure it's a bug.
Synaptics Touchpad Driver (Input_Driver_H3H95_WN32_19.0.15.2_A00.EXE)
Command Center (Application_7YT4T_WN64_3.6.4.0_A03.EXE)
I immediately get the error after making a change (which takes) and hitting apply in AlienTouch and it then kills the Command Center right after acknowledging the error message.
I've also noticed that the Synaptic driver can't be uninstalled through the normal uninstall in Windows 10. I had to do it via command line. Otherwise is appears to function OK.
From everything I can tell, I don't believe it 's a hardware issue. I was running Windows 7 Ultimate prior to Windows 10 Pro without any issues. My system is still under warranty/support so I may pursue it with tech support (as it is kind of annoying).
Command Center Error:
Error during uninstall of Synaptic Touchpad Driver:
To uninstall the touchpad driver I had to use:
From an Administrators shell/command prompt -
rundll32.exe "C:\Program Files\Synaptics\SynTP\SynISDLL.dll",standAloneUninstall