AlienWare X51 R2 USB 3.0 ports

More precisely, Win 10 Pro, Version 10.0.14393 Build 14393

64-bt, i7-4790 CPU, 16 GB RAM

Hi,

What Windows version do you have installed?

Win10.

Make sure the BIOS is up to date here and also reinstall this 3.0 USB driver.

Let me know!

You seem to be using the Intel series 8 Extensible Host Controller with the C220 chipset:

Attempted to install the latest Intel drivers from here:

Same result, the installer claims that the hardware does not meet the minimum requirements, although apparently the drivers got in here in the first place.

Note from random troubleshooters in the various forums on workarounds:

Important Notice: As of Windows 8.1, we don’t recommend replacing the in-box Windows USB 3.0 stack with the Intel Windows 7 stack, as described in this post. This post is being kept for historical background, but we recommend working with your computer manufacturer and/or Microsoft on any remaining issues with the built-in Windows 8.1 USB 3.0 stack.

Firmware up-to-date at A10, no joy.

Drivers will not install, see following:

There seems to be a component missing out of your installer package:

* Section Key not found in INF
Date = 03/29/2013
Version = 2.5.0.19
ClassGUID = {36FC9E60-C465-11CF-8056-444553540000}
PackageInfo.Name = iusb3xhc
PackageInfo.Sequence = 0
Manufacturer = Intel,NTx86.6.1,NTx86.6.2
Resolved Manufacturer = Intel
! Error locating a device section. Skipping inf
Removed INF = C:\ProgramData\Dell\drivers\X51-R2_Chipset_Driver_7TKPG_WN_2.5.0.19_A03\Drivers\HCSwitch\Win7\x86\iusb3hcs.inf
Removed INF = C:\ProgramData\Dell\drivers\X51-R2_Chipset_Driver_7TKPG_WN_2.5.0.19_A03\Drivers\xHCI\Win7\x86\iusb3hub.inf
Removed INF = C:\ProgramData\Dell\drivers\X51-R2_Chipset_Driver_7TKPG_WN_2.5.0.19_A03\Drivers\xHCI\Win7\x86\iusb3xhc.inf
Removed INF = C:\ProgramData\Dell\drivers\X51-R2_Chipset_Driver_7TKPG_WN_2.5.0.19_A03\Drivers\HCSwitch\Win7\x64\iusb3hcs.inf
Removed INF = C:\ProgramData\Dell\drivers\X51-R2_Chipset_Driver_7TKPG_WN_2.5.0.19_A03\Drivers\xHCI\Win7\x64\iusb3hub.inf
Removed INF = C:\ProgramData\Dell\drivers\X51-R2_Chipset_Driver_7TKPG_WN_2.5.0.19_A03\Drivers\xHCI\Win7\x64\iusb3xhc.inf
Checking platform size
iusb3xhc INF was not found in the package
! Didn't find any INF's that match active hardware

Full log attached.

Note from random troubleshooters in the various forums on workarounds:   Important Notice: As of Windows 8.1, we don’t recommend replacing the in-box Windows USB 3.0 stack with the Intel Windows 7 stack, as described in this post. This post is being kept for historical background, but we recommend working with your computer manufacturer and/or Microsoft on any remaining issues with the built-in Windows 8.1 USB 3.0 stack.

Is anything in Device Manager in-error or uncategorized?

Set Device Manager to View by Connection. Open section that contains the USB Controllers (maybe even one of the non-working hubs all the way) . Upload a ScreenShot.

Attempts to uninstall the extensible host controller driver brings the machine to a grinding halt, to the point where only a hard power disconnect will get the machine back in working order. I have two working USB 3.0 ports in front that do work, so I'm loathe to mess with it too much. If those stop working I'm completely dead in the water. Really, I haven't seen a machine stop that hard in ages, even depressing the power button constantly for a hard reboot stops working.

Maybe this hint from an Intel guy will shed some light, it was in reference to something on the forums they are calling the "Intel/Microsoft USB 3.0 driver spat." This is in reference to an Asus machine, but with the exact same chipset.

That one part that got cut off accidentally is "HID Compliant Mouse"

Right now, no. If you plug one of the USB devices into the back, however, that's when things begin to get wonky. For example, the ProCast is a two port digital to analog mixer with a built-in microphone and headphone jack that can act as a mixer. Plug it in the front, everything is fine, plug it in the back and things go very strange. It identifies it as USB Microphone Generic and USB Headphones and the driver goes into error, just before the entire operating system starts to descend in instability. Here's how it looks right now:

Once the driver fails, very bad things start to happen. Again, I haven't seen things go that bad with one of my Windows systems since Win95.

More precisely, Win 10 Pro, Version 10.0.14393 Build 14393