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8794
March 4th, 2017 15:00
AlienWare X51 R2 USB 3.0 ports
So I am having real flakiness with the USB 3.0 ports on the back of my Alienware x51. For example, a USB 3.0 mike plugged into the front ports works fine. Plug it into the back and the drivers fail and the sound is horrible. Getting similair problems with anything else plugged into the ports, game controllers, etc. The USB 2.0 ports work fine. Any ideas?
I have the latest A10 firmware listed for the machine.
Dell update says the machine is up to date.
Essentially that means two ports for audio work and unfortunately, that's not enough.
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Tesla1856
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17.1K Posts
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March 7th, 2017 15:00
For now, I would only test rear USB ports with a "low amp draw" and driver dependent simple device. Maybe a USB Flash drive or a small simple keyboard.
Tesla1856
8 Wizard
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17.1K Posts
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March 7th, 2017 15:00
What does Dell Diags/ePSA say about machine and USB ports (outside of Windows).
Tesla1856
8 Wizard
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17.1K Posts
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March 7th, 2017 15:00
Nice, but asked for "View Device by Connection" ...not by Type.
We are trying to get your chipset and usb drivers installed properly so you can verify the motherboard is good or not. While doing this, you really should remove all USB devices except for the ones you absolutely must have plugged in (ie, just the simple USB Keyboard and Mouse).
bigbearandy
51 Posts
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March 7th, 2017 15:00
Let's try that again without the bottom cut off.
bigbearandy
51 Posts
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March 7th, 2017 15:00
Let me run them and I'll get right back to you.
bigbearandy
51 Posts
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March 7th, 2017 16:00
Again, just audio devices...any kind of audio device, apparently.
bigbearandy
51 Posts
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March 7th, 2017 16:00
PS -- No ASIO drivers on the system if that's the next thing you were going to suggest. Just generic Windows System Audio. You don't need ASIO for VoiceOver, Podacasting, Twitch Gaming. Windows system audio will do.
bigbearandy
51 Posts
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March 7th, 2017 16:00
Examples:
Kontrol Master (control surface/midi device) -- Front: Works Fine, Back: Works Fine
Steam Game Controller -- Front: Works Fine, Back: Works Fine
Yeti Microphone -- Front: Works Fine, Back: Ratty Robot Voice
Logitech Headset -- Front: Works Fine, Back: Ratty Robot Voice
Miktek Procast -- Front: Works Fine, Back: Operating System Explodes
bigbearandy
51 Posts
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March 7th, 2017 16:00
The lights are green, the trap is clean.
bigbearandy
51 Posts
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March 7th, 2017 16:00
Just tried out USB sticks in back, that works fine.
bigbearandy
51 Posts
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March 7th, 2017 17:00
I'm wondering if it's not that somehow these ports operate at the wrong speeds? All better USB mikes at least sample16-bit audio at 44Khz. These are not high-end audio devices like the ones that require ASIO drivers, they are built to be plug and play and should work fine with the normal WDM drivers.
bigbearandy
51 Posts
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March 7th, 2017 17:00
Well, today is a bust, guess I'll just play Deus Ex Mankind Divided with the settings turned all the way up because something with eight cores has to be good at something.
Tesla1856
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17.1K Posts
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March 7th, 2017 17:00
That's promising. I wonder if it's detecting and testing all the USB hubs and ports ? (due to different machine configs, I think it only tests what it detects).
Tesla1856
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17.1K Posts
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March 7th, 2017 20:00
Tesla1856
8 Wizard
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17.1K Posts
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March 7th, 2017 20:00
That's good to know.