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6 Posts

763

February 25th, 2017 07:00

Alienware 13 R2 black screen and powering on issues..

I've been having issues with my Alienware R2 13 laptop, occasionally you'll see the screen go black which then requires a reset to fix.

On other occasions it refuses to power on, and I would have to reset the CMOS for it boot back up. Somethings not right as I've had to reset the CMOS for the 5th time in a span of 2 months for it to start working.

I hope Dell or the forum members could help with this issue, It's still under warranty..

Specifications:

Alienware 13 R2

13.3" 3200x1800 IGZO
Intel Core i5 6200U 2.4GHz
12GB DDR3 Memory
480GB Solid State Drive
Intel 520 / 960M Graphics
Windows 10 Home
Latest Bios

6 Operator

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4.4K Posts

February 27th, 2017 12:00

Hi,

 

Send me a private message with the Service Tag, so I can assist you further.

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