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6 Posts
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763
February 25th, 2017 07:00
Alienware 13 R2 black screen and powering on issues..
I've been having issues with my Alienware R2 13 laptop, occasionally you'll see the screen go black which then requires a reset to fix.
On other occasions it refuses to power on, and I would have to reset the CMOS for it boot back up. Somethings not right as I've had to reset the CMOS for the 5th time in a span of 2 months for it to start working.
I hope Dell or the forum members could help with this issue, It's still under warranty..
Specifications:
Alienware 13 R2
13.3" 3200x1800 IGZO
Intel Core i5 6200U 2.4GHz
12GB DDR3 Memory
480GB Solid State Drive
Intel 520 / 960M Graphics
Windows 10 Home
Latest Bios
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Eimy_B
6 Operator
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4.4K Posts
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February 27th, 2017 12:00
Hi,
Send me a private message with the Service Tag, so I can assist you further.